Application Support Chat Representative (Remote)

We are currently only hiring in AZ, IA, ID, IL, IN, MI, MN, MO, NM, NV, UT, WI, and WY

About the role:

Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Customer Service Chat Representative, you will become an expert in one particular brand over the course of our 4 week training program. Once you hit the main contact center floor, you will primarily be responsible for providing superior customer service and a positive experience to our customers.

Responsibilities:

• Handle all customer inquiries, requests, and thoroughly educate them on our products and services
• Respond to chats from customers to answer and service any questions they may have
• Communicate clearly and professionally with all customers, co-worker, supervisors and management
• Identify, research, and resolve customer questions or issues
• Maintain accurate, up-to-date information for customer accounts

Requirements:

• The drive to exceed your goals in a fast-paced, metric driven environment
• Ability to succeed in a virtual or office setting
• The means to independently problem solve
• Ability to balance multiple priorities and effectively handle changing situations
• Computer proficiency and accurate data entry skills required
• Ability to deescalate complex customer interactions
• A desire to create a top-notch customer service experience
• Strong written communication skills so you can connect with customers over chat and email and to take clear notes in our computer system

Benefits & Perks:

• Summer hours (for eligible roles)
• Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
• Sabbatical program (for eligible roles)
• Employee recognition and rewards program
• Health, dental, and vision insurance including mental health benefits
• PTO & paid holidays off
• Charitable matching and a paid volunteer day…Plus so much more!
• 401(k) matching plus a ROTH option (U.S. Based employees only)
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Paid parental leave

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.