Chat Support Specialist Jobs

This position is a Remote/hybrid position

Job Summary: The Chat Support Specialist will be responsible for managing the chat feature on the AAPC website for career counseling. This position will be responsible for assisting potential customers who are interested in purchasing a credential course from AAPC. The successful candidate will have exceptional communication and customer service skills, the ability to multitask, and be able to work in a fast-paced environment.

Responsibilities:

• Work closely with the sales team to identify potential sales opportunities.
• Meet or exceed performance metrics such as chat volume, response time, and customer satisfaction.
• Manage the chat feature on the AAPC website for career counseling.
• Collaborate with other members of the customer service team to ensure a positive customer experience.
• Escalate issues and complaints to the appropriate departments.
• Maintain accurate and up-to-date knowledge of AAPC products and services.
• Provide excellent customer service to potential customers.
• Identify customer needs and offer appropriate solutions.
• Answer questions and provide information on AAPC credential courses.

Requirements:

• Demonstrated ability to work in a fast-paced environment.
• Exceptional grammar, writing, and communication skills.
• High school diploma or equivalent; associate or bachelor's degree preferred.
• Strong problem-solving skills and ability to think on your feet.
• Ability to multitask and manage multiple conversations simultaneously.
• Strong computer skills and ability to type at least 40 words per minute.
• Previous customer service experience, preferably in a chat support or online environment.
• Ability to effectively communicate complex information in a clear and concise manner.
• Familiarity with AAPC products and services preferred.

AAPC is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are excited about the opportunity to work with AAPC, please submit your resume and cover letter.

Who we are:

AAPC (www.aapc.com) is the nation’s largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members.

Attributes:

• HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality
• PASSIONATE | Self-starts and stays highly motivated to achieve aggressive goals. Shares contagious energy and enthusiasm liberally. Maintains an insatiable appetite for progress and excellence
• RESPECTFUL | Appreciates the benefits of diversity and never discriminates. Remains open to new ideas. Places customers' and team members' interests ahead of own interests
• TRUSTWORTHY| Integrity-centered, honest, truthful, and transparent in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable
• SCRAPPY | Rolls up sleeves and does real work. Sees opportunity and pursues full potential. Works quickly, intelligently, and flexibly. Entrepreneurial, dreams big and finds ways to accomplish the impossible

What we Offer

• Remote work-from-home option consideration
• Comprehensive benefits package including medical, dental and vision insurance
• Compensation commensurate with experience
• Generous PTO and Holiday Pay
• Health Savings Account
• 401(k) retirement plan

AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

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