Chat/Email/Phone Customer Service Agent

Why Foundever™

Go further with Foundever™. Are you ready to move your career forward? We are looking for Seasonal Customer Service Representative to join our team of incredible people. At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! All our calls are inbound calls only- no cold calling.

Work with Us and You’ll Enjoy:

• Provided equipment for the role
• Full-Time Schedule
• Internal Mobility (84% of our managers are promoted within)
• EverBetter wellness program
• Employee discounts
• Referral bonuses
• Heath benefits, including:Medical
• Hands-on, 100% paid training
• $17/hour

Dental
Vision
Employee Assistance Program (EAP)
401K retirement plan with company match

Paid Time Off

Location Requirements:

*** Must live within 50 miles of our Orem, UT site***

Location: 545 E University Pkwy, Orem, UT 84097

Core Responsibilities:

• Triage tickets and identify trends to the appropriate internal departments and work with them to resolve the issue.
• Provide ongoing support to the Experience Team as needed.
• Provide day-to-day support of our members, which includes real-time conversations via live chat, phone, email and SMS.
• Resolve issues in a timely manner while effectively prioritizing customer needs.
• Meet or exceed performance expectations in regard to customer satisfaction and other related metrics/KPIs

Qualifications

• Ability to deal with extremely confidential and sensitive information.
• You can pass a criminal background check and drug test (if applicable)
• True team player. Open to accepting feedback to ensure the team’s success.
• Flexibility - We are disrupting an industry so changes to traditional processes should be expected.
• Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.
• You work well with a team or independently
• 2-4 years of professional experience in a support or operations-type role
• You are eager to advance your career with a reliable company
• Must thrive in dynamic environments. Driven to take on new responsibilities.
• You are 18+ years of age
• You have a high school diploma or GED
• Strong writing skills. Expert communicator in both small-talk and high-pressure moments.
• Able to work on-site in Orem, Utah
• Nights and weekends required

Not required but preferred:

• Reward points knowledge
• Zendesk experience (admin preferred)

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.comand connect with us on Facebook, LinkedInand Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: $17.00 per hour

Work Location: One location