Application Analyst (Remote Based In Us)

Under general supervision of a team lead or manager, the Application Analyst will focus on application support and service delivery solutions to achieve optimal patient safety, financial, and workflow efficiencies.

This role is responsible for vendor engagement, support of hospital-based applications, solutions, and processes and, assistance with integration to enterprise solutions. Support will include, planning, testing, troubleshooting and solutioning as needed. This person will also participate in system-wide projects and reported issues as well as create and foster strong working relationships among teammates.

The Application Analyst will support and maintain assigned information systems, function(s) and/or resources. Major responsibilities include assignments for installations, conversions and upgrades, and the resolution of customer concerns raised during installation, operation, maintenance, or production application.

Duties & Responsibilities

• Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing
• Occasionally work after-hours/weekends to support the needs of the technology organization
• Assist with coordination of local and enterprise level resources as required
• Communicate with vendors and other support services to install, implement and support systems
• Define and document technical, operational and support processes
• Other duties as assigned
• Assist with facilitating user group sessions to identify and solve problems
• Perform system maintenance and provide software application support to maintain uptime
• Develop and maintain troubleshooting/how-to documents to enable other team members to share responsibilities/avoid knowledge silos
• Provide front-line, second level support as part of the IT Operations team
• Support the use of software applications, data feeds and peripherals utilized across the Enterprise
• Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies
• Monitor applications for any performance issues and communicate to stakeholders
• Investigate, diagnose and resolve issues within software applications
• Support all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements
• Participate in an On-Call rotation
• Assist, support and meet departmental goals and objectives
• Provide support to higher level managers or serve as a team member on complex projects

Knowledge, Skills and Abilities

• Teamwork, ability to self-start, and excellent written and verbal communication skills will be mandatory for this role.
• Candidates for this role should have a passion for providing excellent customer service and the ability to promote innovation within the organization
• Strong organizational skills, decisive judgement, and the ability to establish predictable outcomes for our customers is required
• The ability to communicate effectively with vendors and hospital personnel on all levels is required
• Knowledge of computer applications and systems, as well as interpersonal and organizational problem-solving skills will be essential to perform this role

Minimum Qualifications

• Minimum 1-year experience supporting locally hosted and web-based applications
• Understanding of software architecture (i.e., components, relationships, constraints)
• Demonstrated ability to work independently to solve business/technology problems
• Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
• Ability to develop an in-depth knowledge of company products, procedures, applications, etc
• Highly organized with the ability to plan and execute small-to-large projects required
• Ability to work directly with customers, vendor technology teams, internal teams, and business partners to resolve issues
• Demonstrates ability to multi-task and meet assigned deadlines within a rapidly changing environment

Preferred Qualifications

• Experience working in a healthcare or related field
• A bachelor’s degree is preferred

Working Conditions

• Normal sedentary office environment
• Work requires frequent mental/visual effort and operating a PC

The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities associated with the job.

Tenet Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.