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Ambulatory Office Assistant Ii
Company | Bassett Healthcare Network |
Address | Norwich, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-15 |
Posted at | 11 months ago |
- Acts as a lead in ordering supplies through the online module.
- Accurately prepares daily cash up in cooperation with supervisor with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures.
- The Ambulatory Office Assistant II attend Patient Access Review Sessions (PARS) and brings back learning to the team, and is a go to person for coworkers.
- The Ambulatory Office Assistant II act as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation as requested by supervisors for new employees.
- Acts as a subject matter expert in electronic referral queue processes.
- Performs Petty Cash recordkeeping and management in an accurate and timely manner.
- Acts as a lead for checking inventory and ordering clinical supplies.
- Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information that could lead to compliance or safety issues.
- Acts as a subject matter expert in scheduling functions and departmental protocols Acts as a subject matter expert in registration functions.
- Ensures all downtime forms are accurate and up to date.
- Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys. Takes a lead in service recovery, and acts as a service liaison in the moment.
- The Ambulatory Office Assistant II act as a lead in the event of a planned or unexpected system downtime. Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues.
- The Ambulatory Office Assistant II prepare a presentation for co-workers at least once Annually regarding a training session that you have attended or a relevant work topic that has been researched.
- Acts as a trainer for incoming new staff in all registration, scheduling, and referral functions, and or provides orientation as requested by supervisors for new employees.
- Ensures that the daily maintenance on the BCA device is performed and reports to IT or Supervisor any issues.
- Communicates referral appointment and appointment instructions to patient
- Obtains prior approval or prior authorization as needed.
- The Ambulatory Office Assistant II perform referral coordination including completing Open Referrals and/or referral tracking queue.
- The Ambulatory Office Assistant II obtain prior approval or prior authorization as needed.
- The Ambulatory Office Assistant II ensure all orders have been pended in electronic medical record if necessary.
- Acts as a Subject Matter Expert in all patient flow related duties.
- Required to attend at least 6 educational opportunities per year such as, Continual Survey Readiness, Bassett Institute for Learning, or Patient Access Review Sessions.
- Performs monthly Performance Improvement tracers and audits.
- Communicates referral appointment and appointment instructions to patient Acts as a liaison with external providers offices when necessary.
- Performs referral coordination including completing Open Referrals and/or referral tracking queue.
- High School graduate OR equivalent preferred.
- 2 years of relevant work experience required.
- BLS within 6 months of hire.
- Certification as a Medical Office Assistant OR Medical Assistant is preferred.
- Strong computer, customer service and communication skills required.
- Ability to prioritize work.
- Skills in medical terminology a plus.
- Interpersonal skills to work with diverse people within and outside the organization.
- Must have the ability to handle confidential information and sensitive situations.
- Category I risk exposure as defined by OSHA.
- Walking, standing, squatting and kneeling required throughout the shift.
- Ability to lift and position patients required.
- Extensive use of computers and telephones.
- Busy medical practice/clinic environment with frequent patient interaction.
- Must be able to identify and differentiate colors.
- Retirement benefits and more…
- Medical, dental and vision insurance
- Life insurance and disability protection
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