Ambulatory Office Manager I

Ambulatory Office Manager I - Stony Brook Children's Service, UFPC

Location: East Islip, NY

Schedule: Full time

Days/Hours: Monday - Friday; 8:30 AM - 5 PM; a few evenings per month are required

• Provide support to users on EMR issues.
• Work with senior leadership to ensure ambulatory sites remain Article 28/TJC compliant.
• Assist senior leadership with developing procedures for ongoing training and staff development, and monitor competence with new procedures.
• Maintain appropriate records, required documentation, and employee files, including credentialing (if applicable) and licensure documentation and staff mandates such as annual physicals, BLS, AED, age specific competencies, evaluations, orientations and ID badges, etc.
• In conjunction with senior leadership, troubleshoot and communicate EMR updates/changes to faculty and staff, maintain site proficiency with EMR, organize and arrange training as needed.
• Provide oversight of policies and procedures to include billing compliance, fiscal goals, cash/payment handling functions and coding.
• Perform management duties to include participating in the hiring process, monitoring staff qualifications, staff orientation, and staff training including office procedures and HIPAA.
• Assist with quality performance measures.
• Perform all other duties as assigned by management.
• Work with senior leadership to troubleshoot issues as they arise.
• Routinely conduct staff meetings to discuss operations, staff issues and patient satisfaction; review new policies and procedures; and share general information.
• Provide supervision for the clerical/administrative staff, to include organizing work assignments, problem solving, developing and assigning work schedules, handling time and attendance and approving PTO requests, productivity monitoring, evaluating performance, implementing performance improvement projects and counseling's, and maintaining payroll functions.
• Maintain patient privacy.

• Must have excellent oral and written communication skills.
• Knowledge of medical terminology.
• Associate’s degree required. In lieu of degree, will consider two (2) years of full-time relevant experience in a high volume clinical outpatient/ambulatory environment.
• Knowledge of front desk operations, check-in, check-out and point of service collections.
• Knowledge of clerical and clinical practices and procedures.
• Must be highly organized.
• Previous supervisory experience.
• Knowledge of TJC and DOH compliance standards.
• Electronic Medical Record experience.
• Three (3) years or more experience of full-time relevant experience in a high volume clinical outpatient/ambulatory environment.
• Must be proficient in Microsoft Office Word and Excel.
• Knowledge of prior authorization process.