Ambulatory Office Assistant I

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. Recently named a Forbes America's Best-In-State Employer 2022!

$10,000.00 SIGN-ON BONUS (connect with our Talent Acquisition team on eligibility requirements)

What You'll Do

The Ambulatory Office Assistant I will work Full Time, Various Shifts and Weekends and will receive and greet every patient in a courteous and friendly manner using a welcoming positive tone, words, and actions. Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys.

• Based on chart review, ensures all necessary equipment and supplies are available for patients visit.
• The Ambulatory Office Assistant I obtain all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit
• The Ambulatory Office Assistant I make best effort to ensure that all necessary reports, lab work or films related to appointment are available for the physician at the time of the appointment using available resources.
• Language barriers are assessed, and authorizations & equipment obtained if necessary.
• Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures.
• Accurate confirmation of attending PCP and Billing PCP, when appropriate.
• Identifies need for computer training or refresher courses and attends as necessary.
• Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation.
• The Ambulatory Office Assistant I attend 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit.
• Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment as measured by supervisory observation.
• The Ambulatory Office Assistant I assume responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues.
• The Ambulatory Office Assistant I convey to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card.
• Performs chart review in preparation for providers clinic.
• Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action daily as observed by providers, coworkers and Supervisor Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete.
• The Ambulatory Office Assistant I assure correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits.

What We Need From You

Bassett Healthcare Network follows the New York State and New York State Department of Health COVID-19 vaccine mandates for healthcare workers. This mandate requires COVID-19 vaccinations for personnel working for or on behalf of our hospitals and nursing homes. The New York State mandate allows for medical exemptions and religious accommodations, when appropriate. All candidates who accept an offer from Bassett Healthcare Network will be required to show proof of vaccination as required by New York State.

Education/Qualifications

• High school graduate OR equivalent preferred.

Experience

• Customer service experience is preferred.
• One year of relevant work experience required.
• Associates degree OR higher may substitute for one year of relevant work experience.

Licensure/Certificates

• BLS within 6 months of hire.
• Certification as a Medical Office Assistant OR Medical Assistant is preferred.

Skills

• Skills in medical terminology a plus.
• Must have the ability to handle confidential information and sensitive situations.
• Interpersonal skills to work with diverse people within and outside the organization.
• Strong computer, customer service and communication skills required.
• Ability to prioritize work.

Physical Requirements

• Busy medical practice/clinic environment with frequent patient interaction.
• Ability to lift and position patients required.
• Extensive use of computers and telephones.
• Walking, standing, squatting and kneeling required throughout the shift.
• Must be able to identify and differentiate colors.
• Category I risk exposure as defined by OSHA.

Benefits

Our commitment to our employees includes benefit programs that are designed to meet the various needs across our employee population.

• Retirement benefits and more…
• Medical, dental and vision insurance
• Life insurance and disability protection

Throughout our network, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through employee contributions. Specific benefit offerings may vary by location and/or position.

We love the difference people bring

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.