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Advisor, Hr Health And Wellness (Remote)

Company

Raymond James Financial
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-06-29
Posted at 1 year ago
Job Description

Under minimal supervision, uses knowledge and skills obtained through training and years of experience to assist in the administration of assigned insurance plans or leave of absence programs. Follows established procedures to perform routine tasks with moderate decision making responsibility Provides expertise for basic to complex issues; determines when to escalate and/or seek advice from senior management or our benefit consultants.
Extensive contact with internal customers, insurance carriers and/or third party administrators is required to identify, research, and resolve problems for benefit coverage, leave of absence or payroll deduction issues.

Essential Duties and Responsibilities:

  • Audits open enrollment data files and carrier file exception reports to determine action needed to correct data errors reported that impact enrollment records.
  • Communicates and ensures understanding of IRS regulations, Family Medical Leave, Health Savings Account regulations and Health Care Reform questions by managers, associates and potential candidates as needed.
  • Manages the open enrollment process for associates on a leave of absence.
  • Liason between Corporate Communications and Health and Wellness Services to promote ongoing initiatives.
  • Serves as a contact for internal customers, insurance vendors and/or third party administrators.
  • Responsible for the managing all compliance issues, audits and payments to applicable state programs
  • Investigates, audits and resolves differences with associate vacation and sick accrual accounts.
  • Prepares and delivers written and oral presentations to internal customers.
  • Participates in the RFP process and assists with managing vendor benefit plan implementations.
  • Other duties as assigned.
  • Maintains current knowledge of legal requirements as well as state and federal regulations which impact benefit administration functions and ensures compliance .
  • Properly manage the communication and resolution between associate and benefit plan vendors on unique issues (e.g. eligibility, claims, and general adherence to plan provisions)
  • Reviews documents and benefit changes to ensure both are in line with IRS compliance guidelines.
  • RJnet content reviewer/editor
  • Responsible for reviewing all documents for family status changes to ensure compliance with IRS regulations
  • HRMS system processing for vacation/sick entitlements, enrollment changes, leave of absences, payroll deductions and audits.
  • LOA administration and compliance – Liaison between vendor, associates, managers, HR COE’s to ensure compliance and resolve unique issues.
  • Investigates and resolves moderate to complex associate complaints, issues and concerns regarding benefit programs and leave of absence by using various systems and sources.
  • Manage the associate transition from leave of absence to potential job accommodation or long-term disability status.

Qualifications
Knowledge, Skills, and Abilities:

Knowledge of:

  • Company’s working structure, policies, mission and strategies.
  • Expertise with various health and wellness plan designs and annual enrollment.
  • Federal and state legislation, including Family Medical Leave, State specific paid leaves COBRA, ERISA, San Francisco City Option, San Francisco Commuter and Health Care Reform.
  • Principles, practices and procedures required for managing the administration of assigned insurance plans or programs.
  • Advanced HRMS System processing and report analysis.

Skill in:

  • Report writing skills, including PeopleSoft Query, PeopleTools, and SQL strongly preferred.
  • Preparing and delivering presentations to internal customers.
  • Investigating discrepancies.
  • Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets and databases.
  • Gathering data, processing billings and preparing payment for approval.
  • HRMS processing, audits and queries, strongly preferred.
  • Intermediate Excel skills preferred.

Ability to:

  • Maintain strict confidentiality.
  • Partner with other functional areas and senior leaders to accomplish objectives.
  • Work independently as well as collaboratively within a team environment.
  • Articulate reasons behind decisions.
  • Proven ability to listen to clients, identify their specific concerns, and resolve them strongly preferred.
  • Interpret and apply state and federal regulations and applicable rules to complex benefit and leave of absence issues and problems.
  • Provide a high level of customer service.
  • Read, interpret, analyze and apply information from insurance related materials and service agreement contracts.
  • Ability to resolve client calls with a minimum of escalation preferred.
  • Establish and maintain effective working relationships at all levels of the organization.
  • Proven ability to respond with courtesy and professionalism to difficult clients preferred.
  • Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
  • Maintain currency in all aspects of assigned insurance area.
  • Communicate effectively, both orally and in writing.
  • Keep all appropriate parties up-to-date on decisions, changes and other relevant information.

Educational/Previous Experience Requirements:

  • High School Diploma or equivalent and a minimum of five (5) years of related experience.
  • Call center experience requiring problem resolution a plus.
  • Five years’ experience in health and welfare group insurance and leave of absence strongly preferred.
~or~
  • Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

CEBS or CBP a plus.

Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
  • Contribute to the continuous evolution of the firm
  • Make prompt, pragmatic choices and act with the client in mind
  • Grow professionally and inspire others to do the same
  • Take ownership and hold themselves and others accountable for delivering results that matter
  • Work with and through others to achieve desired outcomes
At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Job Human Resources
Primary Location US-Remote
Organization Health & Wellness
Schedule Full-time
Shift Day Job
Travel No

Salary Range: CO, NY, CA, WA (based on Education, Work Experience, and Geographic Location) 70,000 - 75,000
Eligible for Discretionary Bonus Yes
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