Administrator Jobs

Job Summary:Join the South Charlotte team as our company Administrator and make a positive impact on the lives of seniors and their families. As the key point of contact for our registry, you'll be responsible for all recruitment functions, matching and placing qualified candidates with families for direct hire, and ensuring that all clients receive the highest level of care and support.

In addition to managing service inquiry calls and scheduling client interviews, you’ll manage the recruiting and CRM platform. Your ability to thrive in a fast-paced environment, pay attention to detail, and deliver exceptional customer service will be critical success factors.

As part of this role, you'll be responsible for managing KPIs to drive business growth and ensure that our team is meeting established goals. Your passion for helping others, coupled with excellent communication and organizational skills, will help us continue to grow and succeed in this dynamic industry.

Key Responsibilities:

• Manage all aspects of the recruiting process for the registry, including sourcing, screening, interviewing, and placing qualified caregivers

• Manage the recruiting and CRM platform and ensure that it is up-to-date and accurately reflects current and prospective caregivers, current and prospective clients, and referral sources

• Match and place qualified candidates with families for direct hire

• Handle service inquiry calls and set up client interview appointments within the client's home

• Schedule and coordinate caregiver shifts and replacement care when needed

• Build and maintain relationships with referral sources and prospective clients

• Manage client and caregiver files, ensuring that all documentation is up-to-date and compliant with regulatory requirements

• Collaborate with your local team and the recruiting team at the corporate office to continuously improve the recruitment process and ensure that the caregiver pipeline remains ample

Key Performance Indicators (KPIs):

• Number of active caregivers in the registry

• Time-to-fill open positions

• Number of successful placements

• Client and caregiver satisfaction with the recruitment and placement process

• Average rating of public reviews (≥4.5)

• Compliance with all regulatory requirements

• Accurate and up-to-date records in the Ally platform

Qualifications:

• Bachelor’s degree preferred but not required

• 4+ years of experience in recruiting, business administration, or a related field. Experience in the senior care sector preferred but not required

• Strong communication and interpersonal skills

• Experience using recruitment tools and software, such as job boards, social media, and applicant tracking systems

• Experience using customer relationship management (CRM) software

• Ability to work independently and as part of a team

• Excellent organizational and time management skills

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Please send a cover letter and resume to Jen Lafontaine at [email protected]