Administrative/Clinical Assistant - Remote | Hybrid

We are looking for a highly skilled and enthusiastic Administrative/Clinical Assistant to join our growing team at a well-established mental health practice. As our practice continues to expand, we need an exceptional candidate to help us ensure the smooth running of our operations, support our providers, and provide excellent customer service to our patients.
In this role, you will be responsible for scheduling and coordinating appointments for patients, therapists, and other staff members. You'll use your experience with AthenaHealth EHR and Phreesia to manage patient records and provide daily support to providers of various disciplines, including Psychiatrists, NPs, Psychologists, and Therapists. You'll also have the opportunity to work with Google Workspace, which we use to communicate with our patients.
In addition to managing scheduling and patient records, you'll be responsible for providing excellent customer service to our patients, handling inquiries, and resolving scheduling issues in a professional and timely manner. You'll work collaboratively with providers and other staff members to ensure smooth scheduling and patient flow, while also performing other administrative tasks such as welcoming in-person visits, managing phone calls, maintaining office supplies, and providing support to the practice as needed.
The ideal candidate will have a high school diploma or equivalent, with an Associate's degree or higher preferred. They'll have at least three years of experience in administrative scheduling in a mental health and/or healthcare setting and medical/clinical assistant experience. We require proficiency in using AthenaHealth EHR and Phreesia for scheduling and patient management and a working knowledge of Google Workspace.
We're looking for someone who is detail-oriented, organized, and customer-service focused, with excellent communication skills and a friendly demeanor. The ideal candidate must be able to work independently and collaboratively with a team of professionals in administrative and billing roles. They'll also have a strong problem-solving skills and the ability to handle patient inquiries and scheduling issues with professionalism and efficiency. Knowledge of HIPAA regulations and patient privacy requirements is also necessary.
If you're an experienced Administrative/Clinical Assistant who meets these qualifications, we invite you to apply for this position. We offer competitive pay, PTO, a full benefits package, and many other perks. Join our team and contribute to providing exceptional care to our patients. Hybrid remote work is an option after successful completion of the training program.
Employment Type: Full-Time
Salary: $ 37,000.00 47,000.00 Per Year