Administrative Support Specialist Jobs

Why Stay Alfred? Stay Alfred believes in empowering our employees by celebrating and rewarding success and fostering a high-energy, mutually supportive culture. Our culture, strong sense of beliefs and values are the things that everyone in this organization shares. Want to be a part of the team?

Check out our Employee Reviews (http://www.glassdoor.com/Reviews/Stay-Alfred-Reviews-E1110694.htm) on Glassdoor.

Stay Alfred believes in helping guests feel at home while they travel, and we strive to make this experience possible in cities around the world by offering the professional customer service and consistency of a hotel, the space, and style of a high-end apartment, and locations that enable our guests to enjoy vibrant and walkable neighborhoods in the world's most interesting cities. We do this by connecting with our guests through our next generation hospitality platform.

Stay Alfred is looking to find the right team members to push forward into the future with having recently closed on $47 Million of Series B funding. Founded in 2011, Stay Alfred, Inc. is disrupting the hospitality industry by combining the luxury and quality of a boutique hotel with the space and amenity of a high-end downtown apartment. Recognized three times by Inc. Magazine as one of the fastest-growing private companies in the United States, as one of the ‘Best places to work in the Inland Northwest, Stay Alfred currently manages approximately $500 million in multifamily assets through its tech-enabled hospitality model. With locations in thirty plus cities nationwide, Stay Alfred is reinventing travel at a rapid pace.

Job Summary

Our OTA Support team is a crucial element to Stay Alfred; we provide support for numerous departments within our company, and also provide the foundation of support across all third-party channels. Administrative Support Specialist monitor the consistency, accuracy, and technical connectivity of all reservations from Stay Alfred’s online travel agency (OTA’s) platforms. This includes auditing pricing and policy discrepancies between the reservation in the booking channel and the reservation in our property management software.

In this role, you will optimize availability on our calendar, reconcile and resolve payment discrepancies, monitor all third party reservations for accuracy, and support multiple teams by bringing strategic problem solving to the table for various issues that arise.

Responsibilities

• Live by and champion our cultural values: Happy, Hungry, Honest, Hardworking, Humble and H-Loyal
• Supporting multiple teams with problem-solving
• Cross-departmental communication for 3rd party reservations
• Mitigating payment discrepancies
• Monthly reconciliations of reservation commission invoices from 3rd party channels
• Optimizing Availability
• As an agile, fast growing company, this job description is not a complete list of responsibilities
• Monitoring all 3rd party reservation information for accuracy and compliance
• Quality Assessment Audits of booking channels as it pertains to the receiving of reservations

Desired Skills And Experience

• Excellent analytical and problem-solving skills, organizational skills, attention to detail and multitasking abilities
• Thrives in fast-paced, collaborative environment, enjoys multitasking, showing resourceful initiative and the ability to learn quickly
• Flexible personality, willing to wear many hats, not afraid to take risks, strives to take on additional responsibilities
• Ability to work 40 hours/week, variable schedule
• Demonstrates superior attention to detail and excellent organizational skills
• Works well within a team
• Proficiency in Microsoft products and/or Google Docs/Sheets

More to Know

• 401K options after 1 year
• Thrice: Inland Northwest Best Places to Work
• Starting at $12.00 per hour
• Full-Time Employment, and Growth Opportunities
• Twice: Earned a spot in the Top 500 of Inc.’s Fastest Growing Privately Held Companies
• Year after year increases in pay that coincide with the growth and profitability of the company
• Paid Time Off, Medical / Dental / Vision Benefits, Life Insurance

Is this role not an exact fit? Feel free to check out the rest of our opportunities here (http://www.stayalfred.com/company/careers) !

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Stay Alfred, Inc. is an equal opportunity employer, committed to hiring a diverse workforce and preserving inclusive hiring practices. Stay Alfred, Inc. does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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