Senior Operations Engineer - Work From Home, Us

The Role

The candidate selected for this opening is responsible for providing Tier III Technical Support for SS7 network and switching central office platform resolving core switch, line, trunk and other peripheral failures or alarm conditions. This position performs a critical role in maintaining key switch service levels and the ability to quickly identify, troubleshoot and resolve customer and network failure conditions. This position will provide direct and real-time support to other maintenance personnel working on networking alarms or out-of-service conditions. The person filling the position is expected to possess expert level knowledge of end-to-end hardware and software operations of the traditional SS7 and TDM platforms. Opportunity may present itself to work in other technologies including other switching and messaging technologies and newer VoIP switching platforms. This position will work closely with a peer team of Engineers and may interface with Technical Engineering on new element testing and certification and may serve on a standards body or other technical forum.

Work Schedule: The normal schedule for this position will be days, Monday through Friday and will be required to share scheduled responsibilities on a 7x24 on-call duty rotation for after hours and weekend support.

The Main Responsibilities

• Analyzes complex problems and guides or delivers solutions to normalize operations of the Lumen SS7 and Switching system.
• Configures systems to user environments.
• Reviews and approves Method of Procedure documents for scheduled maintenance activities.
• Must be capable of handling moderate and complex engineering assignments.
• Supports acquisition and implementation of new hardware and software.
• Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices.
• Creates job aids and guides for retention purposes to grow knowledge library.
• Forecasts and trends growth (or reduction) to produce capacity triggers for engineering review.
• Collaborates with peer team to problem solve and deliver solutions for operational issues.
• Must possess and demonstrate exceptional written and oral skill sets and manage self professionally when under pressure.
• Minimum of five years of practical experience in maintenance and support of telecommunications systems.
• Fundamentally sound in computer literacy, keyboarding, typing and use of desktop applications.
• May act as a technical project leader or provide work leadership for lower level employees.
• Participates in lab testing and certification of new network elements and may create process document for said tests.
• Manages network elements for messaging and switching and monitors and evaluates capacity utilization for these networks.
• Individual is a self starter and requires limited direction and guidance.
• Skilled in planning and/or engineering.
• Directs activities of field and center personnel to resolve alarm and outage events.

What We Look For in a Candidate

• Direct customer interaction communication skills
• Proficient PC skills in office applications and network connectivity configuration
• Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
• Experience with isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics
• Microsoft Windows Server and/or Solarwinds Subject Matter Expert
• Bachelor’s degree plus 5+ years related experience or equivalent combination of education and experience.
• Must be available 24/7 for outages and maintenance window work.
• Strong communication (oral and written), customer service, organizational and multi-tasking skills

• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Highly self motivated and directed.
• Cisco Layer 2 & 3 switch and router configuration and management
• Proven analytical and problem-solving abilities
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment
• Solarwinds Certified Professional certification

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.