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Account Manager (Direct To Cell)
Company | SpaceX |
Address | Mountain View, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-13 |
Posted at | 10 months ago |
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
- Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow Direct to Cell business
- Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
- Identify, design, and lead technical implementation of system enhancements and automations to improve the internal and external system interfaces
- Building relationships with cross functional teams (marketing, regulatory, engineering, etc.) to identify requirements and manage expectations
- Retaining and growing the value of accounts
- As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
- Act as the primary point of contact for a robust portfolio of assigned accounts and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
- Bachelor's degree in engineering or business; OR high school diploma/equivalency and 6+ years of professional work experience
- 3+ years working with customers to support a technical product/service
- 3+ years of consulting or project management experience
- Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
- Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
- Ability to negotiate successfully, especially after a contract is signed
- Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
- Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
- Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
- Experience with hardware, communications, or LTE/networking technologies
- Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel as needed to customer sites and meetings
- 1157, or (iv) Asylee under 8 U.S.C.
- 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
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