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Abuse Intake Worker (Social Worker 3)
Company | State of Iowa - Executive Branch |
Address | Iowa, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Government Administration |
Expires | 2023-08-26 |
Posted at | 9 months ago |
- Completes and documents background checks for all household members and subjects.
- Performs Intake duties for protective referrals concerning children and dependent adults made to the Department of Human Services (DHS).
- Determines if the alleged victim needs immediate protection and passes all appropriate information to the Intake Supervisor.
- Engages the Reporter (caller) using hotline interviewing techniques including open and closed ended questions, reflective listening, refocusing, and suppressing, probing, affirming, and summarizing to gather necessary information.
- Identifies the nature of the report and determines which general category of alleged abuse (physical, sexual or neglect)
- Communicates with Reporter(s) of abuse within 24 hours if the intake will be accepted or rejected for assessment; discusses next steps and/or alternatives that may assist the children/family.
- The Intake worker enters information onto the appropriate form.
- Responds to allegation of children or dependent adults in need of protection in a timely manner and ensures that critical information is accurate and complete about the subjects and the alleged incident.
- Documents all safety concerns for the referred victim(s) and others in the home or entering the home and effectively communicate the information within applicable time frames to the Intake Supervisor.
- Demonstrate the ability to prioritize and work under pressure.
- Demonstrate excellent judgment and communication skills.
- Demonstrate integrity and a strong work ethic.
- Demonstrate independent judgement to make sound decisions.
- Demonstrate exceptional customer services skills and the ability to establish relationships
- Demonstrate good written documentation in a timely manner.
- Flexible Spending Accounts
- Health, Dental and Vision Insurance
- Long-Term Disability Insurance
- Paid Holidays (9 days/year)
- Vacation Leave
- Iowa Public Employees' Retirement System (IPERS)
- Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan)
- Compensation is commensurate with experience and education.
- Life Insurance
- Sick Leave
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