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Tech Support Help Desk Jobs

Help Desk Support Ii
By High5 At , Richardson $25 - $28 an hour
May require a Bachelor's degree and 2-4 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Typically reports to a project leader or manager
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Documents, maintains, upgrades or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems groups.
Help Desk/Support Specialist
By QVine Corporation At , Herndon
Identify and evaluate industry trends in database systems to serve as a source of information and advice for upper management.
Modify existing databases and database management systems or direct programmers and analysts to make changes.
Establish equipment for employee use, including cable installation, operating systems, and appropriate software. Train users as necessary on hardware and software.
Oversee the daily performance of computer systems, monitor events and perform corrective actions according to documentation.
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Approve, schedule, plan, and supervise the installation and testing of new products and enhancements to computer systems.
Sr. Help Desk / Desktop Support
By Crescent Solutions At Los Angeles, CA, United States
Outstanding customer service skills and time management skills.
Knowledge and experience with Windows 10
Knowledge and experience with Microsoft Office 365
Knowledge and experience with Azure
Knowledge and experience with Active Directory and group policies
Knowledge and experience with iphones
Help Desk Support Specialist
By KNS IT GROUP At Lincoln, Nebraska Metropolitan Area, United States

·Availability to work from the office.

·Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).

Help Desk Support Specialist
By Government At Washington, DC, United States
 Experience using an endpoint management tool to provide remote support
 Proficient time management skills Required and detail oriented organizational skills
 Strong customer service experience skills
 Bachelor’s degree in IT or related field or equivalent experience
 Experience providing administrative support in an IT environment
-Bachelor’s degree in IT or related field or equivalent experience
Help Desk Services Tech
By Children's Hospital Colorado At , Aurora, Co $47,537 - $71,305 a year
EDUCATION – High school diploma or equivalent is required.
Decision Making: Has no discretion in making decisions without escalating to a higher level employee, supervisor and/or manager.
Simulates or recreates user problems to resolve operating difficulties.
Maintains accurate end user and issue information in the Help Desk tracking system according to policies and standards.
Collaborates with network services, software systems engineering, and applications development to identify and correct core problems and restore service.
Recommends systems modifications to reduce user problems. Elevates more complex issues to higher level Help Desk support staff.
Help Desk Support Technician
By Arthur Grand Technologies At Corpus Christi, TX, United States
incident management tracking tool (Service Now)
Need to have experience in High call Environment
Prior Experience desktop support roles
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
Help Desk Support Specialist
By iTemp, Inc. At Fort Lauderdale, FL, United States
·High school diploma or equivalent; relevant technical certifications or degree in Information Technology is a plus.
·Proven experience as a Help Desk Support Specialist or similar role.
·Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
·Familiarity with remote support tools, ticketing systems, and ITIL practices.
·Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
·Problem-solving abilities with a patient and methodical approach to troubleshooting.
Help Desk Support Specialist
By St. Edward High School At Lakewood, OH, United States

Part-Time Technology Help Desk Support 20 Hours Weekly (7:30 am – 11:30 am – Monday thru Friday) Mission: St. Edward High School educates the hearts and minds of a diverse group of young men to ...

Help Desk Support Iii
By Information Resource Group At United States
Preferred: Prior experience working within the education sector.
Exhibit effective and constructive interpersonal skills while interacting with team members and external stakeholders, such as school districts and BOCES.
Possess general knowledge of technical applications and technologies.
Effective interpersonal skills to foster positive working relationships.
Strong collaboration and communication abilities to engage with various stakeholders.
General knowledge of technical applications and technologies.
Help Desk Support Jobs
By PEAK Technical Staffing USA At Wayne, PA, United States
Effectively using Remote Desktop Management (RDM) tools
Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm.
Demonstrated organization and work prioritization skills
1 to 2 years technical help desk or equivalent experience
Ability to utilize available resources
Must be both team-oriented and self-motivated
Help Desk Support Jobs
By Sligo Software Solutions Inc. At Albany, NY, United States
60 months of experience working with end users to troubleshoot both hardware and software issues.
36 months of experience working in a second tier help desk environment.
36 months of experience in developing test plans and performing system level testing.
36 months of experience in conducting technical and end-user training in a classroom environment.
36 months of experience in developing technical documentation and training materials.
6 Months of experience in ghosting/imaging hardware.
Help Desk Support Specialist (Full-Time)
By University Health At San Antonio, TX, United States

8131 Pinebrook Dr. Information/Technology Day Shift Position Summary/Responsibilities Responds to all trouble calls concerning on-line service, network or end-user related problems. ...

Support Tech 1 - Service Desk
By Asante At Medford, OR, United States
1 year in an IT or IS environment, or equivalent combination of education and/or experience, is required
Associates degree in a related field, or the equivalent in education and experience, is required
Preferred Certifications: A+, MCP, HDI CSS, or HDI SCI
Preferred Certifications: A+, MCP, HDI CSR, or HDI SCA, Network+, MCDST, A+, MCP, Network +, or other computer-related certifications
Comprehensive benefits including medical, dental, vision, and wellness
Associate degree in a related field preferred
Mobile Device Help Desk Support
By Inceed At Cornelius, NC, United States
Assist in maintaining, creating, delivering IT knowledgebase information and end user documentation
Apply strong complex problem-solving skills and the ability to translate technical issues into non-technical terms
Previous experience in customer support, call center, or other related areas
Experience in business desktop / laptop support / mobile device support
Respond to and resolve user requests for assistance via phone, via email, and via text messaging.
Provide first line analysis and response to incidents and service requests submitted by internal business users.
Help Desk Support Jobs
By Staffing Folks At Madison, WI, United States
Job Knowledge, Skills & Abilities
Previous experience using Incident and Knowledge base systems
Top Skills & Years of Experience:
Ability to manage and work on multiple priorities or projects.
Effective oral and written communication skills.
At least 2 years of support experience with Windows 10, and Microsoft Office 2019
Information Systems Help Desk Tech
By Sidney Health Center At Mount Sidney, VA, United States

Answer support calls and create tickets.

Provides answers to coworkers by identifying problems, researching answers, and guiding coworkers through corrective steps.

Help Desk Support Representative
By A.C.Coy Company At Monroeville, PA, United States
Remote configuration of software according to customer specifications
Inform Product Managers on customer issues related to software utilization and software design
Must maintain technical expertise with products and their usage as well as general networking and PC skills
Minimum of an Associate degree, Bachelor’s degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience
A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired
Professional phone skills and Customer Service Skills highly desired
B2B Support & Help Desk Specialist Usa
By Qmarkets At Shelton, CT, United States
Create and maintain the knowledge base (articles, videos, interactive help pop ups etc.) with English content creation.
Strong logical and communication skills
Proven working experience in enterprise technical positions
Excellent troubleshooting and problem-solving skills
Working 4 days a week from home, 1 day from office
Acting as the main POC (point of contact) for all customers’ tickets re our product, including bugs and queries.
Technical Support Help Desk
By Collabera Inc.H At Addison, TX, United States
Verbal and written communication skills, attention to detail, and time management skills
Prior experience providing remote technical support and services.
Master AxiaMed’s product capabilities and serve as a subject matter expert for our clients and partners.
2+ years of technical customer support experience, preferably in a high-tech SaaS industry.
Fanatical commitment to customer success and knowledge of customer service principles and practices.
Solid analytical skills and a demonstrated motivation to solve tough technical problems.

Are you looking for a job that allows you to use your technical skills to help people? Look no further! We are looking for a motivated individual to join our Tech Support Help Desk team. You will be the first point of contact for customers and will provide technical assistance and troubleshooting. If you are passionate about technology and helping people, this is the job for you!

Overview Tech Support Help Desk is a customer service role that provides technical assistance to customers who are having trouble with their technology products or services. The Tech Support Help Desk is responsible for troubleshooting technical issues, providing technical advice, and helping customers resolve their technical problems. Detailed Job Description The Tech Support Help Desk is responsible for providing technical support to customers who are having trouble with their technology products or services. The Tech Support Help Desk will answer customer inquiries, troubleshoot technical issues, provide technical advice, and help customers resolve their technical problems. The Tech Support Help Desk will also be responsible for maintaining customer records and providing feedback to customers on their technical issues. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot technical issues
• Ability to provide technical advice
• Ability to work independently and as part of a team
• Ability to communicate effectively with customers
Job Qualifications
• Bachelor’s degree in Computer Science or related field
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Responsibilities
• Answer customer inquiries
• Troubleshoot technical issues
• Provide technical advice
• Help customers resolve their technical problems
• Maintain customer records
• Provide feedback to customers on their technical issues