Mobile Device Help Desk Support

Compensation: $18-$20/hr. (Depending on experience)

Location: Cornelius, NC

MOBILE HELP DESK SUPPORT:

Inceed has partnered with a great company to help find a skilled Mobile Help Desk Support team member to join their team!

The Mobile Help Desk Support team member will be responsible for phone communication and support to customers on cell phones, mobile broadband devices, tablets, wearables, mobile operating systems (Android & IOS), hardware and network connectivity, device configuration, and remote troubleshooting.

Responsibilities:

• Apply strong complex problem-solving skills and the ability to translate technical issues into non-technical terms
• Respond to and resolve user requests for assistance via phone, via email, and via text messaging.
• Assist in maintaining, creating, delivering IT knowledgebase information and end user documentation
• Provide first line analysis and response to incidents and service requests submitted by internal business users.
• Utilize excellent communication skills with the ability to work with multiple levels of management and technical resources and ensure trouble resolution and meet customer experience expectations
• Perform troubleshooting and work with user as needed to properly document, prioritize, and resolve incoming requests requiring level 1st and 2nd level support.
• Utilize and maintain the help desk tracking software.

Required Qualifications & Experience:

• Capability to interface at a technical level with assurance and confidence
• Previous experience in customer support, call center, or other related areas
• Experience in business desktop / laptop support / mobile device support
• Previous experience in customer support, call center, or other related areas
• Capability to interface at a technical level with assurance and confidence
• Experience in business desktop / laptop support / mobile device support

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Weekly direct deposit or pay card deposit
• Paid Time Off, 401k, and Holiday Pay*
• Voluntary and Long-term disability insurance

If you are interested in learning more about the Mobile Help Desk Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.