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It Service Desk Support Technician Jobs

It Service Technician Jobs
By ONE2ONE Inc At Lancaster, PA, United States
Familiarity with IT service management tools, such as ConnectWise, Autotask, or ServiceNow
Provide technical support to clients via phone, email, remote tools or onsite when needed
Bachelor's degree in Computer Science, Information Technology or related field, or equivalent experience
2+ years of experience in a technical support or service technician role, preferably in an MSP environment
Excellent technical skills in hardware, software, and networking
Strong communication and interpersonal skills
It Support Service Desk Analyst (Onsite - Seattle)
By Splunk At , Washington, Dc $40.38 - $55.53 an hour
Exceptional communication skills, verbal and written at all levels of an organization up to and including executive level management
Knowledge and experience with Cat6 and OM3 cabling, including connectors and termination, and diagnosing physical-layer network issues
Preferred knowledge and experience: These are a huge plus.
Image, configure, pack, and ship computers for new starters in remote offices
2-3 year experience of providing desktop support
2-3 year experience in fixing hardware as well as software installations
It Service Desk Technician
By Motion Recruitment At New York, NY, United States
1-2 years of relevant experience (school/internship experience will be considered!)
Strong working knowledge of ITIL process
Degree in CS, IT, or related field preferred
Ability to work onsite in LIC (Queens)
Service Desk Technician Jobs
By Tech Heads, Inc At Portland, OR, United States
· Experience with ConnectWise Manage, Support is a plus.
· Troubleshoot and resolve network connectivity including switches, routers, modems, firewalls, VPN, wireless and remote access.
· Perform service both remotely and onsite.
· Minimum 2 years proven experience working in an MSP environment.
· Knowledge of various operating systems and platforms (Windows, MAC)
· Knowledge of Windows Active Directory, Office 365, Outlook
Service Desk Technician Jobs
By MetroStar At Washington, DC, United States
Experience with a Mobile Device Management (MDM) software for provisioning and managing mobile devices
A passion for working with PC hardware and connectivity components, a strong knowledge of Windows 10, and experience supporting monitoring tools
Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set
Experience with ServiceNow and/or Remedy
Experience serving as a user liaison for basic computer system end-user operations
Experience with one or more of the following: SCCM, VDI and VMWare, Command Line/PowerShell commands
Overnight It Service Desk Support
By Unisys At , Harrisburg, Pa
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
Assists with navigating around application menus and may be required to remote into the customer's computer.
Troubleshoot network connectivity issues, working with remote employees on a corporate network.
6 months of IT Service Desk experience
Working knowledge of data and voice network concepts
Learn more about Unisys and our key solution offerings:
Service Desk It Support Specialist
By Hanger, Inc. At United States
Perform responsibilities within established SOX and Security compliance criteria
Service Desk/Help Desk experience is preferred.
Strong customer service, communication, and follow-up skills are fundamental to your success in this role.
Service Desk IT Support Specialist - Remote
Contribute positively to our customer service, incident, and request service level agreements
Coordinate escalation and resolution of technical issues with IT teams
Student Service Desk Technician
By University of Maryland At , College Park, 20742, Md
Excellent communication and customer service skills
Knowledge of computer hardware and software applications
Women, minorities, LGBTQ+, veterans, and people with disabilities are encouraged to apply.
Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and network-related issues.
Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
Install, configure, and maintain computer hardware and software applications.
It Service Desk Technician - Remote
By Brown & Brown Insurance At , , Va
Identify trends and communicate to management.
Minimum 1-3 years of experience in a Service Desk role
Review, document, troubleshoot and resolve technical issues. Escalate when necessary.
Provide coverage during assigned shifts to monitor issues coming into the Service Desk.
Respond to customer requests within expected Service Level Agreements.
Assist teammates with problem solving.
Svc Rep, It Service Desk Support (Remote)
By Lincoln Financial At , Radnor, Pa $20.46 - $30.69 an hour
Perform remote troubleshooting by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role.
Promptly open tickets, checks and logs all calls on support activity and resolution in the incident management system.
Proficiency with Windows account management within an Active Directory environment.
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Prioritize and manage service support requests in line with expected service level targets.
Overnight It Service Desk Support
By Unisys At , , Pa
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
Assists with navigating around application menus and may be required to remote into the customer's computer.
Troubleshoot network connectivity issues, working with remote employees on a corporate network.
6 months of IT Service Desk experience
Working knowledge of data and voice network concepts
Learn more about Unisys and our key solution offerings:
26Nos - Ops - Service Desk Technician - Mid - (#116A)
By SMS Data Products Group, Inc. At , Montgomery, 36113, Al
Position minimum requirements: 1-3 years (Jr) 3-5 years (Mid) (IT environment preferable).
Experience with Remedy Action Request System and Service Now applications.
Applicant must possess refined critical thinking skills, should be a self-starter, adaptive to a dynamic environment, dependable and reliable.
Prior experience in a government consulting services environment is preferred.
CompTIA Security+ certification or higher
Provide Service Desk customer interface support.
It Service Desk Technician
By iFIT At Logan, UT, United States
Asset management, tracking and organization.
Technical support of the company's hardware and software systems to ensure full functionality.
Coordinate with cross-functional teams to resolve complex problems/issues.
Maintain and develop improvements of internal processes for increased efficiency within the department and across the company.
All positions require occasional rotation of evening and weekend on call availability as business needs arise.
Service Desk Technician Jobs
By LANCE CAMPER At , Lancaster, 93535, Ca
Solid troubleshooting, communication, documentation, and time management skills.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Excellent communication skills, both written and verbal.
Experience as a help desk technician or other customer service role.
Minimum 1-year experience in website application development.
Minimum 2-year experience in Information Technology.
Service Desk Technician Jobs
By Logicalis At , Remote
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
1 year experience in call center or service desk environment.
Knowledge of various PC hardware and software applications including:
Effective troubleshooting and documentation skills
Strong technical and client interaction skills.
Customer Service Specialist, It Support Technician
By Arizona State University At , Tempe, Az $20 an hour
Low-cost health, dental, vision, and life insurance benefits available on day one.
Wellness program for preventative health education and screenings.
Degree work or certification work in Information Technology or closely related fields.
Experience providing IT diagnostic and trouble-shooting support.
Experience in a high volume call center customer service setting.
Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs.
Service Desk Gxp Technician Ii
By SAGE Therapeutics At , Remote $60,486 - $83,169 a year
Experience, Education and Specialized Knowledge and Skills
Evaluate documented resolutions, analyze trends, and escalate appropriately to management to prevent recurring issues.
Assist in application rollouts according to change management best practices.
Manage site content, ensuring pages are organized, current, appear professional and provide workflow capabilities that support the organizational mission and goals.
Assist with training DEC Teams on how to create knowledge base articles.
Review, improve, and design knowledge content from our Service Desk support teams.
Service Desk Technician I (It/Information Services)
By TidalHealth At Salisbury, MD, United States
Experience demonstrating good problem-solving and resolution skills necessary.
Experience operating or supporting Windows products is required.
Previous customer support experience highly desired.
Excellent verbal and written communication skills are required.
Service Desk Technician I Position Requirements
Service Desk Technician I Benefits
Service Desk Technician Jobs
By Leidos At , Camp Springs, 20746, Md $36,400 - $75,600 a year
Provide excellent phone support and oral and written communication skills.
Requires a high school diploma or equivalent and 2+ years of prior relevant experience.
Experienced working in a customer service or call center environment.
Experience working in a lab or professional environment.
After an initial acclimation period, you will be responsible for providing phone, email, and web support to users.
Assist with determining if equipment replacement is warranted and arrange appropriate resolution under warranty.
Service Desk Technician Jobs
By Logicalis, Inc. At Olympia, WA, United States
Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements:
None Other Skills and Abilities
---- Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities
Controls user\'s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
1 year experience in call center or service desk environment.

Are you looking for a challenging and rewarding role in IT Service Desk Support? We are looking for an experienced Technician to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting and resolving technical issues, providing technical advice and guidance, and ensuring customer satisfaction. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview The IT Service Desk Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description The IT Service Desk Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They also provide support for the installation, configuration, and maintenance of computer systems, hardware, and software. They may also provide technical training and guidance to end-users. Job Skills Required
• Knowledge of computer systems, hardware, and software
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of IT security principles
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience with IT service desk software
• Experience with Windows, Mac, and Linux operating systems
Job Knowledge
• Knowledge of computer systems, hardware, and software
• Knowledge of IT security principles
• Knowledge of IT service desk software
• Knowledge of Windows, Mac, and Linux operating systems
Job Experience
• Previous experience in a customer service or technical support role
• Previous experience in an IT service desk role
Job Responsibilities
• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Install, configure, and maintain computer systems, hardware, and software
• Provide technical training and guidance to end-users
• Monitor and maintain IT systems
• Document technical issues and resolutions