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Service Desk Technician Jobs

Company

Logicalis, Inc.
Address Olympia, WA, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-05-16
Posted at 1 year ago
Job Description
  • Internet Service Provider (ISP), Cable Modem, and Internet Support.
  • Operating Systems: Windows 7, Windows 10
  • Provides support for Microsoft Operating Systems (Windows7, Windows 10).
  • Assists users in adding and changing network printers.
  • Effective troubleshooting and documentation skills
  • Office 365 Support
  • Strong technical and client interaction skills.
  • Provides support for mobile devices including configuration and email sync.
  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
  • Troubleshoots remote access connectivity problems.
  • Maintains regular and punctual attendance.
  • Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education
  • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
  • Self-starter with excellent organizational, administrative and interpersonal skills.
  • None Other Skills and Abilities
  • End-user self-service tools
  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
  • Controls user\'s computers utilizing remote access tools.
  • ---- Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities
  • Provides support via phone, e-mail and chat to employees of corporate clients.
  • Experience navigating a knowledgebase
  • Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements:
  • ServiceNow or other ticketing systems
  • User creations/terminations (tasks/requests)
  • 1 year experience in call center or service desk environment.
  • Cloud support - multiple device data syncing
  • Assists users in troubleshooting Outlook.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization\'s values.
  • Provides technical support for VPN connectivity issues.
  • Handles 50-60 issues per day efficiently and appropriately.
  • Knowledge of various PC hardware and software applications including:
  • Ability to multi-task and work in fast paced environment. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to To view the full job description, click here ----Company Information---- !*!*! Use Pre-Filled Information !*!*! {rel="nofollow"}
  • Excellent oral, written, technical, and business communication skills.
  • Utilizes Active Directory database to reset network passwords.
  • Proficient use of Microsoft Office applications. Certifications
  • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).