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Service Desk Technician Jobs

Company

LANCE CAMPER
Address , Lancaster, 93535, Ca
Employment type
Salary
Expires 2023-06-27
Posted at 1 year ago
Job Description

Date: Apr 11, 2023
Location:Lancaster, CA, US, 93535
Company: REV Group, Inc.
Work Hours: Mon-Fri 5a-1:30p, 30 min lunch

Additional Locations:
Requisition ID: 18110
Since 1965 Lance has been building America's most popular truck campers. And today, many of them are still on the road - a true testament to the company's philosophy that Quality Comes First. Now Lance is making its mark with travel trailers that are quickly becoming the new ultra-light towable of choice.
Based in California - Lance manufactures from a state-of-the-art production facility - a 141,000 square foot, 22-acre campus Experiencing explosive growth, the last few years, Lance is adding a new manufacturing location in Decatur, Indiana.
Lance Camper is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency, commercial, and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, school buses, terminal trucks, RV’s, luxury buses, and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

POSITION SUMMARY:
The IT Service Desk Technician is responsible for providing support and maintenance to the business unit user environment. This includes, but not limited to remotely managing tasks within the Service Desk ticketing system, diagnosing, installing, repairing, and upgrading PC hardware, software, and printers.

POSITION ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
  • Determine the best solution based on the issue and details provided by employees.
  • Direct unresolved issues to the next level of support personnel.
  • Follow-up and update employee status and information.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Walk the team member through the problem-solving process.
  • Serve as the first point of contact for employees seeking technical assistance via the ticketing system, phone or email.
  • Provide accurate information on IT products or services.
  • Record relevant information in the IT ticketing system.
  • Identify and suggest possible improvements to procedures.

IDEAL CANDIDATE WILL HAVE:
  • Experience as a help desk technician or other customer service role.
  • Able to interface directly with customers to resolve support issues in a courteous and timely manner.
  • Excellent communication skills, both written and verbal.
  • Solid troubleshooting, communication, documentation, and time management skills.
  • Able to diagnose and resolve fundamental technical issues.
  • Familiar with enterprise level Help Desk ticket tracking software.
  • Open to learning and working with different technologies.
  • Customer-oriented and patient in dealing with difficult situations.
  • Ability to work independently and also in a team environment with a variety of different technologies.

REQUIRED EDUCATIONS AND/OR EXPERIENCE:
  • Associates in Computer Science or IT related field preferred.
  • Minimum 2-year experience in Information Technology.
  • Develop and maintain websites using PHP programming.
  • Minimum 1-year experience in website application development.

PHYSICIAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is regularly required to: work in an indoor climate controlled environment with moderate noise levels, have contact with other employees and have contact with customers/vendors via telephone, email, and/or chat software.
The employee is regularly required to: work in an environment with office machines and other electronic equipment.

Veterans or Formerly Military Are Welcomed
Lance Camper / REV Group is an equal opportunity employer and complies with all applicable federal, state and local employment laws. Lance Camper / REV Group strictly prohibits and does not tolerate discrimination because of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, age, disability, military status, or genetic information. This applies to all stages of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.

Lance Camper / REV Group complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Lance Camper will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. Lance Camper / REV Group will also provide reasonable accommodations for an employee’s sincerely held religious beliefs or practices, unless doing so will not create an undue hardship. Lance Camper / REV Group prohibits, any form of discipline, reprisal, intimidation or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim or cooperating in related investigations.

The pay scale for newly hired employees in this position at this location in California is $64,480.00 - $67,500.00. This is based on meeting all of the requirements of the role. The base pay offered for the role may vary depending on the candidate’s job-related knowledge, skills, and experience. We are proud to offer competitive benefits in addition to competitive pay. Our pay for performance philosophy allows top performers to earn more based on their continued success.
This information is provided per California Law. Base pay information is based on market location and may differ in other locations.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

NOTICE FOR CALIFORNIA RESIDENTS
Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.