Support Technician (Tier 1) Jobs

About the Role:
The Support Technician is responsible to provide technical support to customers and technicians for all facets of IP/Video equipment.
Duties and Responsibilities:

• Provide first level contact and convey resolutions to customer issues
• Update customer data and produce activity reports
• Properly escalate unresolved queries to the next level of support
• Responsible to complete paperwork, data entry, and unit configuration associated with video equipment installations and service calls in an accurate and timely manner
• Utilize excellent customer service skills and exceed customers’ expectations
• Provide on-call support for UAS customers as assigned
• Track, route and redirect problems to correct resources
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Ability to complete non-help desk/support projects as needed
• All other duties as assigned

Education and Experience:

• Three years of technical support work experience or equivalent experience
• Associates Degree

Work Requirements:
This position will be required to work in a variety of environments including some that have special rules and procedures that must be followed at all times. May be required to be on-call after normal working hours and on weekends and holidays. Ability to lift 75 lbs. Must possess a valid driver’s license and have basic computer skills.

Job Type: Full-time

Pay: From $19.00 per hour

Schedule:

• Monday to Friday
• 8 hour shift
• On call

Work Location: In person