Order Management Analyst Jobs

Excellent time management skills with a proven ability to meet deadlines

Assist and backup Order Management Specialist in other daily tasks

Minimum 1 year of relevant experience required or a combination of education and experience highly preferred

What Excellent Skills and Abilities Will You Possess?

What Education and Experience Levels Are We Looking For?

Collect information from customers for our licensing and service requirements.

1+ years’ experience in operations management and analytics

Excellent oral and written communication skills with the ability to present credit management, vision and strategy in internal and external forums

Excellent leadership, team development, people management

Manage and resolve paperwork deficiencies and stipulations with various parties to ensure solar contracts are correctly managed

Ability to exercise strong organizational, problem-solving and analytical skills

Ensure sales contracts are 100% complete and accurate before issuing to operations personnel

SAP, Order Management, Excel, Retail/Supply Chain, Account Management, and Client Communication.

• Keep up to date on systems functionality (SAP, Event Manager, Cognos)

What you will work on

• Ensure compliance with company policies and processes

• Prioritize emails, requests, and questions to ensure timely, effective, and efficient responses

• Participate in “on the job” training and mentor new Specialists into the department

Knowledgeable of warehouse management systems and fulfillment operations

Manage communications from Supply Chain, Logistics and Distribution Center in support of Lime Internal customers at Field Operations Centers

Manage various spreadsheets, recommend improvement and collect feedback from customers

Assist with integrations to external platforms to highlight order flow requirements

2+ years of experience working in an Order Fulfillment or Distribution Center related function

Familiar with order processing within an ERP, preferably prior direct experience with NetSuite

Contributes to Customer Experience by pro-active relationship management.

Report maintenance issues to building management company.

Job Specifications (skills and experience)

Enter orders for parts & consumables into ERP (Navision) and CRM (SFDC) system per the requirements of our ISO-9001 Quality System.

Proactive cooperation with Finance-Team to grant a smooth payment process.

Work closely with Regional Sales Managers, Distributors, Field Reps/Agents to ensure accuracy of order process.

Minimum 2 years of experience with functional implementation and support of ERP systems (preferably SAP) supporting business processes

Experience in Six Sigma, Lean or other process-oriented techniques

Responsible for working with SAP superusers to improve their system understanding and roll-out of new SAP related enhancements and initiatives.

Help with troubleshooting and root cause analysis of day-to-day issues faced by the business.

Promote standardization of IT systems and best practice process adoption where possible.Must Have:

Bachelor’s degree in IT related field or business administration

Responds to customer and internal inquiries pertaining to orders, inventory, tracking, pricing, or any other Order Management related question.

Participates in internal and customer meetings pertaining to Order Management.

Fosters a culture of continuous improvement within the Order Management team by actively seeking improvement opportunities and developing and implementing solutions.

Accurate data entry skills in Oracle.

Working knowledge of Microsoft Office tools, including intermediate Excel skills.

Manages order backlog making sure orders are updated and accurate.

The position is occasionally required to work late evening and/or weekend hours to meet Order Management Commitments and/or Service Levels.

Must understand the Billing requirements, including but not limited to E911, CNAM, LIDB, Promotional Rules, Billing rules, etc.

Must understand and apply technical knowledge of network elements such as design to everyday tasks and processes.

Associates degree (or higher) -OR- 2+ years professional work experience.

1+ years’ experience using a PC with various software packages.

6+ months experience working with detailed data.

Ensure Great Plains and Warehouse Management Systems are constantly communicating with each other. Troubleshoot inefficiencies within the order process.

Resolve escalated Order Management issues in a timely manner; update management as needed.

Resolve daily order issues through frequent communication with Management, Warehouse Operations and the Logistics Team.

Previous customer service, order support or related area experience.

Create and maintain order processes in regard to order sweeps and amendments for stores, Ecommerce, National Accounts, and vendor fulfillment.

Monitor and amend order status report to assure orders flow through the Great Plains system properly.

Excellent analytical skills and experience working with large data sets

2-5 years of relevant work experience

Bachelor’s degree in Accounting, Finance, or a related field

A self-starter mindset with strong attention to detail and communication skills

Experience with Salesforce and NetSuite or another major ERP a plus

Investigate and resolve all order related discrepancies to ensure completeness and accuracy of all orders closed in the month

Prior experience in order management, logistics or related field preferred

Position Title: Order Management Representative

Manage order-to-invoice cycle for sales orders including order entry, managing EDI workflow and blocks, maximizing truck capacity, and delivering service metrics

Demonstrated customer service excellence including sensitive communication skills in identifying, trouble shooting and resolving issues in a timely manner

Entry level SAP or ERP skills preferred

Knowledge of Order to Cash processes preferred

Required Knowledge/Skills, Education and Experience:

Strong organizational and time management skills

Organization, Entry, and Management of New Orders ensuring that Quoted Terms and Conditions are followed.

Logistical Coordination for Offsite Storage Requirements in Coordination with Project Manager

Manage Complexity of International Business, Forwarding from European Supplier to other Global Locations, VAT Tax and Import/Export Documentation Creation and Management

Margin Review and Analysis of Orders with Product Manager and Business Finance Controller

Knowledgeable of warehouse management systems and fulfillment operations

Manage communications from Supply Chain, Logistics and Distribution Center in support of Lime Internal customers at Field Operations Centers

Manage various spreadsheets, recommend improvement and collect feedback from customers

Assist with integrations to external platforms to highlight order flow requirements

2+ years of experience working in an Order Fulfillment or Distribution Center related function

Familiar with order processing within an ERP, preferably prior direct experience with NetSuite

Benefits: Comprehensive health benefits for you and your family.

Review and monitor open orders to ensure FIRST CLASS customer service.

Provide status updates to sales and support when issues are identified.

Send professional emails that are organized, clear, and informative.

Ensure all inquiries and status updates are sent or responded to within 24 business hours.

Support and adhere to all company policies, procedures, and guidelines.

Demonstrated experience and knowledge of the ASC 606 revenue recognition standard required

Reviews, approves, and/or rejects orders with high attention to detail regarding knowledge of SKUs and communication that is customer centric.

Bachelor's degree in Accounting or Finance required

Minimum 8+ years of experience in a related field, preferably at a SaaS company required

Demonstrated experience in order-to-cash and contract reconciliation processes required

Solid execution skills and demonstrated track record of accountability

If your experience and knowledge match our requirements, please apply

Order Management Senior Analyst / Specialist

Supervises the process of Purchase Orders.

Supervises the operability of the order before expiration date.

Assures the fulfilment of purchase orders as required.

Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area.

• Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience

• Excellent data entry skills to quickly and accurately review and input data

• Provide customer related reports to management, sales and customer as needed/required

• Demonstrates basic problem-solving skills through investigative approach

• Uses knowledge of how the team integrates with others to accomplish the team objectives

• Ability to work well under pressure, effectively manage priorities, and maintain professionalism during stressful situations

Functional/business process experience in Oracle Order Management

Excellent time management and multi-tasking skills

Role - Business system analyst, Oracle Order Management

Required Skills, Experience & Qualities

Subject matter expertise in Oracle SCM Modules: Order Management and pricing, quoting and shipping modules

Have a good understanding of Order Management integrations with Inventory and Costing, WMS, Scheduling, Account Receivables etc.

Manage the full billing process in accordance with internal controls and Company policy

Prepare and process timely and accurate customer invoices in accordance with contract requirements

Bachelor’s degree in Finance or Accounting preferred

Relevant experience in industry of 2-4 years

Software industry experience a plus

Prior experience with Salesforce and NetSuite/Zones is a must

Required Knowledge/Skills, Education, and Experience

Close coordination with customer, factories and project management throughout the execution of the contract

BS/BA in Finance or related area required, or equivalent experience

Enter and validate customer orders against purchase Order and original Proposal.

Process credits, returns, repairs and warranty orders as needed.

Requisition parts and deliveries for the customer order.