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Coordinator-Order Management (Remote) Jobs

Company

TDS Telecom

Address , Remote
Employment type FULL_TIME
Salary $22.45 - $36.48 an hour
Expires 2023-07-27
Posted at 11 months ago
Job Description
Overview:
  • As the Coordinator-Order Management, you will be responsible for receiving Commercial order forms with the minimum order detail and be accountable for interpreting and accurately entering these orders into the order entry system in a timely manner.
  • The position is occasionally required to work late evening and/or weekend hours to meet Order Management Commitments and/or Service Levels.
  • Responsible for order tracking of all Commercial orders through due date completion.
  • Identify system malfunctions and design flaws, notify support teams to take corrective action. Must understand order provisioning and tasks and the impact on downstream teams.
  • Must understand the rules and qualifications of Commercial products and services, including but not limited to understanding when documents are required and ensure accuracy of form and application entry.
  • You may occasionally require phone contact with internal & external customers to ensure customer needs are met and errors are being resolved promptly.
  • Escalate past due tasks to appropriate teams and communicate order delays to appropriate MSCO departments.
  • Responsible for assigning MetaSolv provisioning plan after order creation, this is determined by understanding the product and order function. The provisioning plan assigns other TDS departments their task for completing their portion of the order. If assigned incorrectly this will impact other department’s task assignment
  • In addition to creating the MetaSolv order and assigning the provisioning plan, must manage MetaSolv tasks assigned to Order Management for order delivery.
  • Must be familiar with, but not limited to, DS0, DS1, DS3 signaling, DSL, ISDN, PRI, BRI, PON provisioning'
  • Must understand the Billing requirements, including but not limited to E911, CNAM, LIDB, Promotional Rules, Billing rules, etc.
  • Create MetaSolv order for Commercial product additions, changes and disconnects.
  • Create Cobra order, and other front-end system order, for Commercial product additions, changes, and disconnects
  • Must understand and apply technical knowledge of network elements such as design to everyday tasks and processes.
  • Possess an understanding of internal order processing and be able to trouble shoot order issues with limited supervision.
This position has a scheduled shift of Monday-Friday 10:00AM - 7:00PM CST with 1 hour lunch OR 10:30AM - 7:00PM CST with a 1/2 hour lunch. Training will be for 6-9 months and shift schedule will be 8:00AM - 5:00PM CST with a 1 hour lunch or 8:00AM - 4:30PM CST with a 1/2 hour lunch.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards.

TDS provides communications services for more than 1,100 rural and suburban communities in the United States. The company employs more than 3,300 people nationwide and is a subsidiary of Telephone and Data Systems, Inc. (TDS Inc.), a Fortune 1000® company [NYSE: TDS]. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Telephone and Data Systems, Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com for more information.
Responsibilities:
  • Keep up to date on new product offerings and process changes associated with these products and apply this information to order provisioning processes.
  • Manage multiple orders, tasks and follow up work that is time sensitive and take necessary actions to update the order entry system to ensure timely delivery of services to customers.
  • Work closely with Sales and Customer Service to understand the needs of the customer and ensure that the order contains all requirements to be provision service to the customer as requested.
  • Applies technical knowledge of products and systems to enter ILEC & CLEC commercial orders into order entry system with limited information received from Sales. This activity would include but is not limited to interpreting and verifying that all product and network requirements are met on the incoming order and it is reflected correctly in the applicable systems. Also, additional activities would include but are not limited to selecting provisioning plans by verifying all products and network requirements are met, task generation for all departments within TDS, TN assignment, assigning a variety of products and circuits, problem solving and troubleshooting with other carriers and departments within TDS. Need to understand and apply product guideline rules and product sets and work with Sales team, Customers or Carriers to make corrections. Responsible for accurate and timely order generation.
  • Process orders into SMS800 and Carrier systems for toll free service ordering and activation. Troubleshoot service problems with 800 services.
  • Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.
Qualifications:
Required Qualifications
  • 3+ years telephony experience.
  • Associates degree (or higher) -OR- 2+ years professional work experience.
Other Qualifications
  • 1+ years’ experience using a PC with various software packages.
  • Excellent organizational skills to monitor and prioritize multiple activities at once
  • 6+ months experience working with detailed data.
  • Willingness to work and make decisions in a rapidly changing and uncertain environment
  • Quality is critical. Detail orientation is key. Attention to detail in assembling and submitting access service requests and loop service requests
  • Working knowledge of COBRA, MARTENS, SABRE, DESI, RNW, MetaSolv, NPAC, SAG, Verigate, IMA, SMS800, INAT, RMS, and Crystal Enterprise
  • Must be able to type at least 45 WPM +
  • Experience working in a team environment
  • Ability to work well with variety of different people throughout the TDS team
  • Manages multiple tasks and prioritizes well
  • Knowledge of advanced telecommunication products and provisioning practices
  • Effective skills in process development and continuous process improvement
  • Must have a genuine desire for customer satisfaction.
  • Familiarity with industry practices involving loop ordering and number portability
Benefits
Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!
Pay Range: $22.45 - $36.48