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Order Analyst-Remote Jobs
Recruited by BSN Sports 11 months ago
Address , , In
Order Management Representative Jobs
Company | Batteries Plus |
Address | Hartland, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-06-26 |
Posted at | 11 months ago |
Local remote position. Must live within 2 hours of the Hartland, WI office. Training will be done in office.
- Ensure Great Plains and Warehouse Management Systems are constantly communicating with each other. Troubleshoot inefficiencies within the order process.
- Monitor and amend order status report to assure orders flow through the Great Plains system properly.
- Place sample orders, pallet/truckload orders, drop-ship, and special orders etc.
- Maintain order holds and reminders throughout the day.
- Ensure all ecommerce orders are processed; resolve issues with wrong addresses, returns, and freight claims.
- Create and maintain order processes in regard to order sweeps and amendments for stores, Ecommerce, National Accounts, and vendor fulfillment.
- Process product returns pertaining to mis-ships, damage and freight claims, and bid/special pricing assuring customer satisfaction.
- Resolve escalated Order Management issues in a timely manner; update management as needed.
- Work with stores to provide guidance on ordering and receiving best practices according to the Ascent Order Program.
- Maintain call log, problem resolution proficiency standards and customer satisfaction levels.
- Resolve daily order issues through frequent communication with Management, Warehouse Operations and the Logistics Team.
- Ability to handle high call volumes in a courteous, efficient manner.
- Minimum high school diploma / GED.
- Previous customer service, order support or related area experience.
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