Order Management Analyst Jobs

Position: Marketplace Operation Specialist Lead/Order Management Specialist

Location: Beaverton, Oregon

Duration: 10 months contract + possible extension

As our Marketplace Operations (MPO) Specialist for the NA Digital Business, you’ll manage customer purchase orders for The Organization.com from order capture to delivery.

You’ll manage and track orders by utilizing various reports to ensure thorough, accurate, and timely delivery of all the company’s products. You’ll communicate with account contacts and The Organization internal partners through reports, as well as by phone and email. You’ll develop and maintain positive relationships with internal partners such as Finance, Delivery, Logistics, and Operations.

What you will work on

• Respond to routine questions regarding order status and tracking information and work with internal partners including account services management to resolve moderately complex customer issues, such as pricing, delivery status requests, routing, rejections, materials issues, holds, delete deliveries, and stop shipments

• Prioritize, coordinate, and process all sales orders throughout the entire process; analyze all purchase orders to ensure accuracy for terms and pricing, delivery information, vendor compliance and dates to reduce vendor chargebacks; execute order changes, track product delivery, order fill rates and resolve routing issues; track shipping and delivery activities; and run, analyze, and interpret order management reports

• Ensure compliance with company policies and processes

• Responsible for learning and maintaining a thorough working knowledge of The Organization products, policies, procedures, order processing systems and applicable programs by attending trainings and daily contact with accounts, reps, and various the Organization partners (work cross-functionally when possible)

• Prioritize emails, requests, and questions to ensure timely, effective, and efficient responses

• Participate in “on the job” training and mentor new Specialists into the department

• Keep up to date on systems functionality (SAP, Event Manager, Cognos)

• Participate in problem solving activities (data gathering, root cause analysis and potential solutions).

Required Skills/Experience:

SAP, Order Management, Excel, Retail/Supply Chain, Account Management, and Client Communication.