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Junior Help Desk Specialist Jobs

Help Desk Specialist Jobs
By Client Solution Architects At Portsmouth, VA, United States
Knowledge of trouble ticket systems
Proven customer service and communication skills
Records all trouble ticket calls received in-person, via phone calls, email, or voicemail into the call center ticketing system
Creates, modifies, and deletes internal users’ system accounts
Assists clients with IT software and/or hardware issues
Performs software installation, general visual inspection, power up, and testing of computer equipment
Sr. Help Desk Specialist | Fully Remote
By Vaco At Dallas, TX, United States
Soft Skills & Experience Requirements
Coordinate with MSP on any escalation issues that require internal coordination or approval with management
Strong troubleshooting capabilities & knowledge of the user clients (Teams, SharePoint, OneDrive, Outlook, etc.).
Experience working with end users to set up and manage two-factor authentication applications
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Must be able to read your audience and cater your communication skills to them - working with non-technical audiences
Help Desk Specialist Jobs
By RTL Networks At , , Um
Copies of certifications are required.
Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident Categorization.
Provide timely customer feedback, monitor/update the status of assigned tickets, and ensure warm hand-off and/or ticket escalation.
Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community.
Provide O&M support for OMC desktop, laptop, and tablet information systems.
Image information systems using government provided operating system images.
Help Desk Specialist Jobs
By Synergy ECP At District of Columbia, United States

Columbia, MD Description Company Information: Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made ...

Help Desk Specialist Jobs
By Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C. At , Boston, 02111, Ma

The Professional Staff Talent Acquisition Coordinator (“Coordinator”) will proactively support firm-wide professional staff recruiting efforts, ensuring that the highest level of internal and ...

Help Desk Specialist Jobs
By Tria Federal (Tria) At , Washington, 20212, Dc
Performs basic account management such as: resetting passwords, unlocking accounts, and modifying user groups
Microsoft Active Directory management tools
Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN.
Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN
Experience with imaging technology, like Ghost, Microsoft MDT, SCCM or similar tools
Experience working at an enterprise organization in a similar technical support role
Help Desk Specialist Jobs
By Matanuska-Susitna Borough At Palmer, AK, United States

Job Summary : This position is responsible for performing specialized duties in the provision of service desk support to technology end users. Work is performed and duties are carried out in ...

Help Desk Specialist Jobs
By Vaco At Erlanger, KY, United States
Diagnosis and resolution of client problems
Document all issues and resolutions
New systems and equipment setup
document all issues and resolutions
new systems and equipment setup
Help Desk Specialist Jobs
By Stellar Professionals At Tallahassee, FL, United States
3 yrs customer service experience in a professional environment
2 yrs of clerical duties in data entry and troubleshooting
Ability to speak and understand English
High School Diploma or Equivalent
Proficient in Microsoft Office Suite
Help Desk /Junior Systems Admin
By EverWatch At , Annapolis Junction, Md
Escalate helpdesk tickets that require tier 2/3, manager, or Director involvement.
Maintain all IT office supplies and related inventory; manage inventory and supply ordering as needed
Familiarity and experience with O365 and Admin Center
Experience with laptop/desktop provisioning and configuration
Ability to demonstrate good judgement in times of competing responsibilities or ambiguity
Demonstrated interest in learning new skills and technologies
Help Desk/ Business Systems Analyst Junior
By CACI At , , Va
Experience gathering system requirements and testing.
We offer competitive benefits and learning and development opportunities.
Experience using Microsoft Word, Excel, PowerPoint, Outlook.
Experience with supporting software applications.
Must demonstrate ability to provide professional and timely customer support.
Must be able to interface daily with end user community via phone and email during specified Help Desk hours.
Help Desk Specialist Jobs
By Oasys International, LLC At , Washington, Dc
Experience / working knowledge with Active Directory (AD)
Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience working with PCs, laptops, printers, mobile devices, digital scanners, and copiers is preferred.
Experience with customer service and helpdesk support is preferred.
Experience with helpdesk software ticketing systems is preferred.
A professional attitude regarding attention to detail, customer service, and excellent organizational skills are required.
Help Desk Specialist Jobs
By Motion Recruitment At Grand Prairie, TX, United States
Knowledge and experience of troubleshooting Office 365 applications
Customer service experience in a call center environment
Help desk or technical support experience preferred
Certifications in Microsoft O365 or Azure
Good written and oral communication skills
High School Degree or equivalent preferred
Senior Help Desk Specialist
By Council on Aging of Southwestern Ohio At , Blue Ash, 45242, Oh
Associates Degree in an IT related field or equivalent experience.
Basic project leadership and organizational skills
Able to gain knowledge and understanding of program process in relation to software.
Excellent customer service skills including working with COA software vendors
Good oral and written communication skills.
Provide end user technical support for all COA staff through in person, phone, e-mail, and other electronic means.
Help Desk Specialist Jobs
By Franklin Fitch At Nashville, TN, United States
Strong experience with Microsoft Office
Experience working across Active Directory
Do you want to utilize and show off your tech skills?
Service Desk Analyst | $60,000-$62,000 | Nashville, TN | Hybrid
Do you want to join a company that can provide growth and development?
Help Desk Specialist Jobs
By Balls Foods At Kansas City, KS, United States

Position Overview The Help Desk Specialist will perform end-user technical support for all Balls Food Stores teammates. End-user technical support will include remote and on-site support to users in ...

Help Desk Specialist Jobs
By OBXtek At Annapolis, MD, United States
Apple Certified Mac Technician (ACMT), and
Linux Mastery or CompTIA Linux +
Active Public Trust Or Secret Clearance Required.
Full vaccination will be required and verified unless an accommodation request is approved.
Junior Teams Administrator/Help Desk
By Tentek, Inc. At Florida, United States
Teams Conference Room (Teams Rooms) Administration experience
KACE experience is a huge, huge plus
Help Desk or User Support experience.
**REMOTE - FLORIDA RESIDENTS ONLY**
Working with users and executives
International travel is a strong possibility

Are you looking for an exciting opportunity to join a dynamic team as a Junior Help Desk Specialist? We are looking for a motivated individual to provide technical support to our customers and help them resolve their IT issues. If you have a passion for problem-solving and a knack for customer service, this could be the perfect job for you!

Overview A Junior Help Desk Specialist is a technical support specialist who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their technical inquiries. Detailed Job Description The Junior Help Desk Specialist is responsible for providing technical assistance to customers and employees. This includes troubleshooting hardware and software issues, providing technical support, and helping customers with their technical inquiries. The Junior Help Desk Specialist must be able to diagnose and resolve technical issues in a timely manner. They must also be able to communicate effectively with customers and employees. Job Skills Required
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• 1+ years of experience in a technical support role
• A+ certification or equivalent
• Knowledge of Windows operating systems
• Knowledge of Microsoft Office applications
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of Windows operating systems
• Knowledge of Microsoft Office applications
Job Experience
• 1+ years of experience in a technical support role
• Experience troubleshooting hardware and software issues
• Experience providing technical support
• Experience working in a fast-paced environment
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical support to customers and employees
• Respond to customer inquiries in a timely manner
• Diagnose and resolve technical issues
• Communicate effectively with customers and employees
• Maintain customer records and documentation
• Monitor system performance and make necessary adjustments