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Junior Help Desk Specialist Jobs in Virginia

Help Desk Specialist (Remote)
By Stratera Technologies At Alexandria, VA, United States

This is a remote position. Where you’ll be working – Federal Agency - remotely Our company is looking for a Help Desk Specialist to join our team in Monterey, CA. This position will be supporting a ...

Help Desk Specialist Jobs
By CACI At , Norfolk, 23510, Va
Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
Alerts management to recurring problems and patterns of problems.
Typically has 3 years of experience. May require vocational or technical education in addition to related work experience.
We offer competitive benefits and learning and development opportunities.
Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience.
Documents resolutions and updates self-help and staff knowledge bases.
Help Desk Specialist Jobs
By Client Solution Architects At Portsmouth, VA, United States
Knowledge of trouble ticket systems
Proven customer service and communication skills
Records all trouble ticket calls received in-person, via phone calls, email, or voicemail into the call center ticketing system
Creates, modifies, and deletes internal users’ system accounts
Assists clients with IT software and/or hardware issues
Performs software installation, general visual inspection, power up, and testing of computer equipment
Help Desk/ Business Systems Analyst Junior
By CACI At , , Va
Experience gathering system requirements and testing.
We offer competitive benefits and learning and development opportunities.
Experience using Microsoft Word, Excel, PowerPoint, Outlook.
Experience with supporting software applications.
Must demonstrate ability to provide professional and timely customer support.
Must be able to interface daily with end user community via phone and email during specified Help Desk hours.

Are you looking for an exciting opportunity to join a dynamic team as a Junior Help Desk Specialist? We are looking for a motivated individual to provide technical support to our customers and help them resolve their IT issues. If you have a passion for problem-solving and a knack for customer service, this could be the perfect job for you!

Overview A Junior Help Desk Specialist is a technical support specialist who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their technical inquiries. Detailed Job Description The Junior Help Desk Specialist is responsible for providing technical assistance to customers and employees. This includes troubleshooting hardware and software issues, providing technical support, and helping customers with their technical inquiries. The Junior Help Desk Specialist must be able to diagnose and resolve technical issues in a timely manner. They must also be able to communicate effectively with customers and employees. Job Skills Required
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• 1+ years of experience in a technical support role
• A+ certification or equivalent
• Knowledge of Windows operating systems
• Knowledge of Microsoft Office applications
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of Windows operating systems
• Knowledge of Microsoft Office applications
Job Experience
• 1+ years of experience in a technical support role
• Experience troubleshooting hardware and software issues
• Experience providing technical support
• Experience working in a fast-paced environment
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical support to customers and employees
• Respond to customer inquiries in a timely manner
• Diagnose and resolve technical issues
• Communicate effectively with customers and employees
• Maintain customer records and documentation
• Monitor system performance and make necessary adjustments