Entry Level Remote It Support Specialist Jobs

Update agency management systems accurately to reflect changes in appointment status.

Manage the creation, maintenance, and termination of individual agency user profiles within the Flood quoting system.

Collaborate with Field Managers and in-house staff to process necessary agency/producer changes, appointments, and inquiries.

Stay up-to-date with state licensing regulations and system knowledge.

Manage requests related to agency mergers and acquisitions.

Ability to manage multiple tasks with attention to detail in a high-volume environment.

Provides remote support for offsite users.

2+ years of IT support experience in a user-oriented environment.

Associate degree or equivalent experience.

Performs diagnostic tests, and modifies or repairs hardware to the board or component level.

Works with users to evaluate and solve technical issues, by phone or onsite.

Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.

Perform responsibilities within established SOX and Security compliance criteria

Service Desk/Help Desk experience is preferred.

Strong customer service, communication, and follow-up skills are fundamental to your success in this role.

Tier 1 Help Desk Specialist - Remote

Contribute positively to our customer service, incident, and request service level agreements

Coordinate escalation and resolution of technical issues with IT teams

Familiarity with IT business operations, including service intake, service management, and performance management procedures

Minimum of 15 years of experience in an IT function or related technical capacity

Ability to proactively communicate and collaborate with external and internal stakeholders to analyze information needs and organizational requirements

Solid written and oral communication skills, including the ability to communicate with technical and non-technical staff

Knowledge of business analysis, methods, and supporting toolsets

Direct or indirect Federal Government experience

JOB DESCRIPTION AND POSITION REQUIREMENTS:

If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Responding to phone calls, chat support, and email tickets to ensure each customer always receives outstanding service

Addressing and resolving questions, completing appropriate tracking, and routing within an incident tracking tool

Contributing to documentation and frequently asked questions (FAQs)

Excellent organizational and time management skills, with the ability to prioritize tasks effectively.

High school diploma or equivalent; additional education or certification in office administration is a plus.

Proficient computer skills, including knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Excellent written and verbal communication skills.

Ability to work independently and collaboratively in a remote work environment.

Strong problem-solving and multitasking abilities.

A good understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards

1 year programming experience, or successful participation in the Tech Youth Program

Strong technical skills and a good understanding of software development principles and project lifecycles

High motivated with strong organizational, analytical, decision making, and problem-solving skills

Highly motivated with strong organizational, analytical, and problem solving skills.

Works under significant supervision of a Solution Delivery Manager or technical lead

Ability to prioritize and manage multiple responsibilities that are time-sensitive 

Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.

Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example) 

A strong passion for a career in IT and/or technology and evidence showing IT experience

Associate degree in a technical discipline or technical equivalent work experience

Previous exposure to or experience in an IT environment

Ability to prioritize and manage multiple responsibilities that are time-sensitive

Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.

Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)

A strong passion for a career in IT and/or technology and evidence showing IT experience

Associate degree in a technical discipline or technical equivalent work experience

Previous exposure to or experience in an IT environment

Expertise in many disciplines of information technology including client management, risk management, basic network knowledge, security, hardware, and system interoperability.

Demonstrate track record with vendor management collaboration and adhering to established SLA parameters.

Understanding SCCM (Management of Windows devices) and O365

Manage the resolution of complex incidents escalated from the Technical Support Level 2 and other resolver teams

Create and publish knowledge articles to assist teams during incident resolution

Solid experience working collaboratively within a team environment.

Provide IT support for the end users both onsite and remotely

1+ years of experience in a Help Desk role

Excellent interpersonal and communication skills

Install and trouble shoot software or hardware updates and issues

Track incidents and service requests

Associate's Degree or Technical Degree in Computer Science

Ability to prioritize and manage multiple responsibilities that are time-sensitive

Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.

Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)

A strong passion for a career in IT and/or technology and evidence showing IT experience

Associate degree in a technical discipline or technical equivalent work experience

Previous exposure to or experience in an IT environment

Knowledgeable with access management, software troubleshooting, Mac OS and Windows troubleshooting, TCP/IP, VLANS, DNS, DHCP, SSL, VPN, etc

Experience working in a fully remote setting

Familiarity with MDM, endpoint protection, Identity & access management, content management and other SaaS Ops tools

3-5 years of experience in a technical support or customer service environment supporting Mac OS (95%), Windows(5%) and Linux exposure

Experience with basic technical support with Mac OS, Windows, Chrome, Gsuite, Slack, headsets, and Zoom

Experience supporting a high volume ticket queue – must have experience with Active Directory

Ability to prioritize and manage multiple responsibilities that are time-sensitive

Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.

Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)

A strong passion for a career in IT and/or technology and evidence showing IT experience

Associate degree in a technical discipline or technical equivalent work experience

Previous exposure to or experience in an IT environment

Proven ability to provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues;

Mastery of and directly applicable experience with advanced IT principles, concepts, methods, standards, and practices.

Experience developing and interpreting policies, procedures, and strategies governing the planning and delivery of services throughout the agency.

Proven ability to manage large-scale projects from cradle to grave to include leading cross functional teams.

Demonstrated experience communicating with high ranking stakeholders to resolve issues, provide executive briefings and status updates.

Experience delivering IT products using Agile and lean methodologies.

Excellent organizational and time-management skills

Competitive salary based on experience and skills

Previous experience in an administrative support role preferred

Strong written and verbal communication skills

Flexible working hours with the option to work remotely

Answering and directing phone calls, emails, and other correspondence

Effective presentation and influencing skills to interface with multiple levels of management.

Excellent project and time management skills including but not limited to risk assessment, workplan development, and management.

Lead Stakeholder Engagement and Sourcing Initiatives:Collaborates with business stakeholders and procurement management to determine sourcing category strategy.

Supplier Management:Ensures procurement process is followed and all documentation is complete and accessible in the Ariba source to pay system.

Analyzes and compares service and/or product offerings and specifications, investigates future renewal requirements and options, and resolves contract and invoice discrepancies.

Provides other services related to the sourcing, contracting, and supplier management function as required

Should have solid work experience with testing management tools and concepts and have a solid knowledge of automated testing tools.

Responsible for ensuring end to end testing methodology including all appropriate documentation and requirements.

Participates in requirements gathering sessions or solicits information on incomplete requirements.

Knowledge of performance and security vulnerability testing is a plus.

Required Work Experience: 3+ years related work experience in progressive work experience in business and/or system testing.

Required Education: High school diploma or GED.

Utilize your expertise to troubleshoot problems with different software packages, hardware devices, and other peripherals.

Install and configure hardware devices, software packages, and peripheral equipment according to company policies.

The Meritage Resort and Spa:

You're Excited About US Because You Will...

We're Excited About YOU Because...

We are an equal opportunity employer

Health Benefits. Medical with HSA options, as well as dental, vision, and life insurance.

Conduct research using available resources; use critical thinking skills to find a solution for the customer’s need and/or concern.

Achieve service level requirements including but not limited to average talk time, quality and first call resolution.

A solid working knowledge of computer systems, hardware, and software

CompTIA A+, HDI Support Center Analyst or equivalent certification or IT related degree required.

6+ months of work experience in an IT help desk or IT support function