Entry Level Remote It Support Specialist Jobs in Texas

Remote Management and Monitoring System Management and Ownership

Managing JumpCloud Identity and Access Management/SSO system

Accuracy in IT Asset Security and Management Tools and Inventory

Maintaining Asset Management Compliance for SOC2

Ability to cross train and acquire knowledge across the IT team's support responsibilities

Coordinate well with team members through chat, project management tooling and in person

At least 1 year of experience working in an IT role

Excellent communication skills and professionalism

Certifications such as A+, CCNA, etc.

Experience providing IT Support for businessesBOUT THE IT SUPPORT TEAM

You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

Experience providing IT Support for businesses

Ability to prioritize and manage multiple responsibilities that are time-sensitive

Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.

Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)

A strong passion for a career in IT and/or technology and evidence showing IT experience

Associate degree in a technical discipline or technical equivalent work experience

Previous exposure to or experience in an IT environment

Provides remote support for offsite users.

2+ years of IT support experience in a user-oriented environment.

Associate degree or equivalent experience.

Performs diagnostic tests, and modifies or repairs hardware to the board or component level.

Works with users to evaluate and solve technical issues, by phone or onsite.

Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.

Excellent organizational and time management skills, with the ability to prioritize tasks effectively.

High school diploma or equivalent; additional education or certification in office administration is a plus.

Proficient computer skills, including knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Excellent written and verbal communication skills.

Ability to work independently and collaboratively in a remote work environment.

Strong problem-solving and multitasking abilities.

Escalate complex issues to senior team members or management as necessary

Collaborate with other teams to identify and implement process improvements to enhance the customer experience

Excellent verbal and written communication skills

Strong problem-solving and decision-making abilities

Experience using CRM software and Microsoft Office Suite

Ability to work remotely and independently with minimal supervision