Entry Level Remote It Support Specialist Jobs in Arkansas

Accuracy in IT asset security and management tools and inventory.

Compliance with asset management for SOC2.

CompTIA A+, N+, and Security+ certification or equivalent knowledge.

Ability to acquire knowledge and cross-train within the IT team.

Strong problem-solving, analytical, and critical thinking skills.

Excellent organizational, administrative, and interpersonal skills.

2+ years of related experience or equivalent certifications required

Gain experience in planning and installing personal devices and workstations

Develop problem-solving and analytical skills in resolving customer reported incidents

Enhance your knowledge of computer hardware and software systems

Excellent verbal and written communication skills

Strong interpersonal and customer service skills

Experience with credentialing or healthcare operations, and/or knowledge of HIPAA, NCQA, or URAC is a plus.

Demonstrate strong telephone communication and etiquette skills.

Must be detail-oriented and have critical thinking skills.

Must have excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment.

Demonstrate strong influencing and closing skills.

Perform follow-up, ticket review, and other client experience and status related tasks

Document internal processes and procedures related to duties and responsibilities

Professional IT Certifications, such as: Comp Tia A+, Network+ or Secuity+ are preferred

At least 3 years of experience in a customer service role is preferred

Previous experience in a call center or a similar IT Support role is preferred

Working knowledge of computer networking technologies, modern Microsoft Windows desktop operating systems and familiarity administering basic Windows server functions

Experience with cost/schedule development, budgeting, Customer/Management reporting, and forecasting

Provide timely and accurate monthly reporting including variance and trend analysis for management review

Elevate critical issues/recommendations to management to ensure proactive resolution

Experience PeopleSoft, Ariba, Hyperion, and Tableau skills

Work with service owners and project managers to project capital needs and timing of expenditures

Support internal and external audit/compliance requirements

Update agency management systems accurately to reflect changes in appointment status.

Manage the creation, maintenance, and termination of individual agency user profiles within the Flood quoting system.

Collaborate with Field Managers and in-house staff to process necessary agency/producer changes, appointments, and inquiries.

Stay up-to-date with state licensing regulations and system knowledge.

Manage requests related to agency mergers and acquisitions.

Ability to manage multiple tasks with attention to detail in a high-volume environment.

Perform responsibilities within established SOX and Security compliance criteria

Service Desk/Help Desk experience is preferred.

Strong customer service, communication, and follow-up skills are fundamental to your success in this role.

Tier 1 Help Desk Specialist - Remote

Contribute positively to our customer service, incident, and request service level agreements

Coordinate escalation and resolution of technical issues with IT teams

JOB DESCRIPTION AND POSITION REQUIREMENTS:

If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Responding to phone calls, chat support, and email tickets to ensure each customer always receives outstanding service

Addressing and resolving questions, completing appropriate tracking, and routing within an incident tracking tool

Contributing to documentation and frequently asked questions (FAQs)

Knowledgeable with access management, software troubleshooting, Mac OS and Windows troubleshooting, TCP/IP, VLANS, DNS, DHCP, SSL, VPN, etc

Experience working in a fully remote setting

Familiarity with MDM, endpoint protection, Identity & access management, content management and other SaaS Ops tools

3-5 years of experience in a technical support or customer service environment supporting Mac OS (95%), Windows(5%) and Linux exposure

Experience with basic technical support with Mac OS, Windows, Chrome, Gsuite, Slack, headsets, and Zoom

Experience supporting a high volume ticket queue – must have experience with Active Directory

Effective presentation and influencing skills to interface with multiple levels of management.

Excellent project and time management skills including but not limited to risk assessment, workplan development, and management.

Lead Stakeholder Engagement and Sourcing Initiatives:Collaborates with business stakeholders and procurement management to determine sourcing category strategy.

Supplier Management:Ensures procurement process is followed and all documentation is complete and accessible in the Ariba source to pay system.

Analyzes and compares service and/or product offerings and specifications, investigates future renewal requirements and options, and resolves contract and invoice discrepancies.

Provides other services related to the sourcing, contracting, and supplier management function as required

In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.

Problem determination (experience in root cause analysis) and problem resolution skills.

Great communication skills as they will be interacting with customers.

At least 2 yrs recent experience with HL7, Mirth, Point of Care and JavaScript.

Associate degree is fine as long as the experience is there.

The BSS Plan, Build and Run IT Specialist manages the team and related delivery activities for local systems.