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Customer Experience Guide Jobs

Customer Experience Professional Jobs
By Avulux At United States
Education, Experience, and Licensing Requirements:
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Customer Experience Coordinator Job Responsibilities:
Customer Service Representative Qualifications / Skills:
Optimize and maintain existing customer experience metrics as tracked within Gorgias and AirCall
Offer support and solutions to customers in accordance with the company's customer service policies.
Customer Experience Supervisor Jobs
By Soothe At Las Vegas, NV, United States

Company Happy Hours And Various Functions

Director, Customer Experience Jobs
By Sony At Los Angeles, CA, United States
Proficient in customer experience management tools, AI models, CRM systems, and customer feedback platforms.
Your qualifications and experience should include:
Establish and evangelize standards and best practices to ensure the best customer experiences possible.
12+ years in customer experience or loyalty, preferably in subscription services and/or consumer software.
Strong leadership skills with the ability to motivate and inspire cross-functional teams.
Excellent communication and interpersonal skills.
Director Customer Experience Marketing
By Alliance of Professionals & Consultants, Inc. (APC) At Atlanta Metropolitan Area, United States
Loyalty program experience, with emphasis on customer management, engagement, satisfaction, and retention
Strong project management skills with the ability to influence cross-functional teams and re-direct tactics as necessary to execute.
5+ years of experience leading a team.
Must be experienced as a Marketing Strategist with strong consumer facing experience building holistic plans/initiatives quarterly
Experience supporting marketing initiatives across multiple brands
Strong passion for managing and mentoring marketing professionals, developing their skills and careers.
Customer Experience Lead Jobs
By Legrand, North America At St Louis, MO, United States
Strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.
Basic fabrication, assembly and electronics skills such as but not limited to Sheetmetal fabrication, welding, drilling, punching and soldering.
Support customer directly with post sales installation, service & technical questions.
Support Inside sales with both pre and post sales questions and issues.
Evaluation, testing and root cause analysis of returned, defective and site issues.
Support production / manufacturing by assisting in quality issues during builds and well as post shipment issues.
Customer Experience Supervisor Jobs
By City of Salem At Salem, OR, United States
Manages delinquent accounts sent to collection agency, including dealing directly with patron disputes and questions.
What can we offer you for all your hard work?
What are the minimum qualifications?
Additional information on job responsibilities:
Medical, dental, and vision coverage for you and your family.
Paid vacation and sick time in accordance with City policies.
Customer Experience Consultant Jobs
By X2 Logics Staffing Solution, Inc. At United States
•Experience in web content management, commerce, CRM, Marketing and Service initiatives
•Knowledge of various content management, Marketing and CRM technologies
•Define customer experience roadmap and strategy, product evaluation and solution design for manufacturing clients
•Good / Excellent communication skills, analytical ability, initiative taking and innovative.
•Experience in consulting and transformation engagements
Detroit Metropolitan Area, MI / Minneapolis, MN
Director Customer Experience Jobs
By CONMED Corporation At Atlanta Metropolitan Area, United States
Excellent verbal and written communication skills and comfortable presenting to different audiences including experience presenting to Executive Management Teams.
Minimum of 10 years of business experience (customer success). Minimum of 5 years of experience in a management role
Build and deliver a high-quality customer experience
Own CX measurement architecture including CX metrics (e.g., NPS, CSAT), key drivers, and linkage to business outcomes/benefits
Translate insights into clear, actionable roadmap and manage/monitor progress to ensure completion and closed loop impact assessment
Partner closely with Sales, Marketing, Distribution, S&OP and Digital Experience teams
Customer Care, Guide Jobs
By Trek Bikes At , Remote $19 - $21 an hour
Compensation: $19-21/ hour depending on experience and skills
Help customers choose the right bikes, accessories, and other Trek products to ensure an awesome biking experience.
Communicate with Product Managers to give customer feedback and understand Trek products.
Location: Waterloo, WI or fully remote available
Acts as a resource for customers and retailers regarding product and technical questions with the right amount of empathy and urgency.
Answer customer inquiries via email, phone, or live chat within expected standards.
Manager, Customer Service Guide
By Rivian Automotive At , Normal, Il
5+ years' experience in account management or dedicated customer relationship management/sales role preferred
3+ operations experience / account management environment
Certification in Operations or Account Management a plus
Manage a team of account managers supporting best in industry customer service through their EV purchase experience.
Knowledgeable in all location compliance with all 14 states rules and regulations
Provides collaboration and manages cross-functional stakeholder needs when sharing initiatives with customers
Customer Experience Support Jobs
By Kindra At , Remote
2 + years of experience
Experience using Gorgias and Recharge is a plus
Answering incoming customer calls, emails texts, and chats regarding subscription orders, product problems, service questions and general client concerns
Updating customer information in the customer service databases during and after each call + taking necessary action for problem resolution
Providing verification of shipments or order status when requested by customers
Maintaining interaction with coworkers regarding account information and unusual processing needs
Customer Experience Position Jobs
By Conduent At , San Francisco, 94103, Ca
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
Applies experience and skills to complete assigned work.
Performs business support or technical work, using data organizing and coordination skills.
Expands skills within an analytical or operational process.
Maintains appropriate licenses, training, and certifications.
Has developed skillset in a range of processes, procedures, and systems.
Director, Customer Experience Jobs
By RealPage, Inc. At , , Tx
Bachelor’s Degree and 10+ years of relevant professional experience across CX, Program management, Research, and other related roles
Experience with change management frameworks and internal communications
Regularly report to CEO about the state of the competition in the industry regarding customer experience strategies and emerging trends
Experience leading cross-functional CX initiatives within SaaS Technology companies
Strong organizational skills and ability to drive “drumbeat” to move initiatives forward
Excellent verbal and written communications skills across all levels of the organization
Online Casino Dealer - Customer Experience
By Evolution Americas At , Southfield, Mi $18 - $23 an hour
Service-minded with good communications skills
Able to provide an engaging and rewarding experience for our live players
1-2 years of work experience in a customer service and hospitality-oriented role.
10 days of paid time off
Professional, mature and with a natural ability to follow work rules
Responsible and dedicated - towards your work and your colleagues
Director, Customer Experience Jobs
By RealPage, Inc. At Texas, United States
Bachelor’s Degree and 10+ years of relevant professional experience across CX, Program management, Research, and other related roles
Experience with change management frameworks and internal communications
Regularly report to CEO about the state of the competition in the industry regarding customer experience strategies and emerging trends
Experience leading cross-functional CX initiatives within SaaS Technology companies
Strong organizational skills and ability to drive “drumbeat” to move initiatives forward
Excellent verbal and written communications skills across all levels of the organization
Culinary Customer Experience Jobs
By Tyson Foods, Inc. At , Springdale, Ar
Experience: 3+ years of experience in the foodservice/hospitality industry
Computer Skills: Requires computer skills in Microsoft Office Applications such as PowerPoint and Excel and
Travel: 1 to 4 trips per year
Customer Experience (Cx) Engineer
By GXM Consulting LLC At , Remote $120,000 - $134,000 a year
Experience developing and facilitating design strategy sessions for requirements gathering, data collection, interpreting results, and gaining insights and recommendations
Develop standards and best practices for project teams to foster user experience design and agile delivery
Analyze customer data, feedback, and metrics to derive insights, identify trends, and make data-driven recommendations for enhancing customer experiences
Provide guidance, mentorship, and knowledge sharing to junior CX engineers, fostering a collaborative and high-performance work environment
Experience implementing modern user-centered and human-centered design strategies, practices, and methodologies
Experience with customer journey mapping and persona development
Customer Experience Consultant Jobs
By Zillow At , Remote $18.50 - $29.50 an hour
Accurately document customer interactions using our Customer Relationship Management software.
Apply your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.
Be a specialist on dotloop's product, features and functionality to confidently promote the benefits of being a dotloop user.
At least one year experience in a customer service or communications role.
Basic Real Estate knowledge is preferred but not required.
Excellent communication skills and excel in building positive relationships.
Customer Experience Architect Jobs
By Pulumi At United States
5+ years in a customer-facing role, including experience organizing and managing customer engagements, expectations, outcomes, and emotions both proactively and reactively.
Experience building positive professional relationships with developers and executives.
Impeccable written, verbal, and in-person communication skills.
Demonstrate curiosity, creativity, acumen and technical excellence as the lead Pulumi technical resource in complex cloud engineering projects at Pulumi customers.
Write quality code Pulumi code deliverables that can be immediately consumed in production scale, business critical cloud operations.
Learn and be responsible for deliverables and reference architectures spanning programming languages, infrastructure providers, and open source and commercial cloud services.
Pet Customer Experience Supervisor
By MetLife At United States
Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness.
Essential Business Experience and Technical Skills:
Responsible for knowledge of MetLife Pet Insurance products and processes and possesses the ability to convey this information to team members
Excellent organizational, interpersonal, and communication skills, both written and verbal
Experience managing a team of inbound and/or outbound call center representatives
High School Diploma or equivalent

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Guide to join our team and help us provide our customers with the best possible experience. If you have a knack for understanding customer needs and providing exceptional service, this is the job for you!

What is Customer Experience Guide Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to troubleshoot customer issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Ability to maintain customer confidentiality

What is Customer Experience Guide Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Certification in customer service or related field (preferred)

What is Customer Experience Guide Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software

What is Customer Experience Guide Experience?

• Previous customer service experience

What is Customer Experience Guide Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Process orders and returns
• Follow up with customers to ensure satisfaction
• Maintain customer records
• Monitor customer service metrics
• Identify and suggest possible improvements in customer service processes