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Customer Experience Guide Jobs in New Jersey

Director Customer Experience Marketing
By Alliance of Professionals & Consultants, Inc. (APC) At Atlanta Metropolitan Area, United States
Loyalty program experience, with emphasis on customer management, engagement, satisfaction, and retention
Strong project management skills with the ability to influence cross-functional teams and re-direct tactics as necessary to execute.
5+ years of experience leading a team.
Must be experienced as a Marketing Strategist with strong consumer facing experience building holistic plans/initiatives quarterly
Experience supporting marketing initiatives across multiple brands
Strong passion for managing and mentoring marketing professionals, developing their skills and careers.
Director Customer Experience Jobs
By CONMED Corporation At Atlanta Metropolitan Area, United States
Excellent verbal and written communication skills and comfortable presenting to different audiences including experience presenting to Executive Management Teams.
Minimum of 10 years of business experience (customer success). Minimum of 5 years of experience in a management role
Build and deliver a high-quality customer experience
Own CX measurement architecture including CX metrics (e.g., NPS, CSAT), key drivers, and linkage to business outcomes/benefits
Translate insights into clear, actionable roadmap and manage/monitor progress to ensure completion and closed loop impact assessment
Partner closely with Sales, Marketing, Distribution, S&OP and Digital Experience teams

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Guide to join our team and help us provide our customers with the best possible experience. If you have a knack for understanding customer needs and providing exceptional service, this is the job for you!

What is Customer Experience Guide Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to troubleshoot customer issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Ability to maintain customer confidentiality

What is Customer Experience Guide Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Certification in customer service or related field (preferred)

What is Customer Experience Guide Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software

What is Customer Experience Guide Experience?

• Previous customer service experience

What is Customer Experience Guide Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Process orders and returns
• Follow up with customers to ensure satisfaction
• Maintain customer records
• Monitor customer service metrics
• Identify and suggest possible improvements in customer service processes