Customer Experience Lead Jobs

Position Description

At a Glance

Legrand has an exciting opportunity for a Customer Experience Lead to join the OCL Team in St. Louis, MO.

Role

• Support production / manufacturing by assisting in quality issues during builds and well as post shipment issues.
• Support engineering by creating prototypes, running test cycles, assisting in product development, overseeing new and existing safety listing (UL, ETL, etc.) documentation, testing and factory visits. Photometric and lifecycle testing.
• Support Inside sales with both pre and post sales questions and issues.
• Support customer directly with post sales installation, service & technical questions.
• Evaluation, testing and root cause analysis of returned, defective and site issues.

Duties

• Support others in sale / engineering / production as requested with various tasks.
• Oversee Customer service issue from initial report to closure.
• Perform other engineering clerical work and projects as required.
• Design and Maintain Quality KPI’s for OCL.
• Make recommendations for changes to design, construction assembly process of fixtures and related components.
• Perform research to determine the effects of the Technical change on other related technical documents and products.
• Oversee photometric and LM-79 testing as required.
• Performs other similar and related duties as required.
• Evaluation testing of returned goods.

Qualifications

Education: Associate's degree (A. A.) or equivalent from two-year College or technical school in Quality Control, management, metal fabrication, welding, HVAC, Automotive bodywork, electronics or similar career path.

OR

Experience: Minimum three (3) years related experience and/or training; or equivalent combination of education and experience in metal fabrication or electronic assembly and testing.

Skills/Knowledge/Abilities

• Average computer skills, knowledge of word processing, spreadsheet, presentation and data base software, proficiency with various e-mail, calendaring, meeting management and related communications software.
• Basic fabrication, assembly and electronics skills such as but not limited to Sheetmetal fabrication, welding, drilling, punching and soldering.
• Strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.
• Must be highly collaborative and able to work in a team-based environment.
• Must have excellent verbal and written communications skills and be able to communicate effectively across all levels both inside and outside of the organization. Must be an effective listener, able to maintain focus extract necessary information and validate understanding of the information.
• Basic understanding of how products are configured. Basic understanding of how components are utilized in the manufacturiing process and in product lines.

Company Info

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext ( Legrand SA EPA: LR ) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North And Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity. For more information, visit legrand.us

About Legrand’s Lighting Sector

Legrand’s Lighting Sector consists of five lighting brands; Pinnacle , Finelite , Focal Point , and OCL which focus on architectural, decorative, and downlighting and Kenall which focuses on lighting for demanding environments. We employ a talented group of employees that love lighting to design and manufacture high performance, energy efficient LED lighting solutions for applications in commercial, educational, healthcare, as well as challenging environments such as tunnels and correctional facilities. With an eye toward sustainable design, our focus is on specification-oriented products and solutions that meet the functional needs of spaces while working in harmony with the designer’s vision for those spaces. Our focus is on specification-oriented products and solutions that meet the functional needs of spaces while working in harmony with the designer’s vision for those spaces. We work with architects, engineers, and contractors to supply lighting built specifically for their client’s projects.

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Equal Opportunity Employer