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Tier 1 Technical Customer Support Jobs

Customer Support Analyst, Tier 1 (Contractor)
By Amplify At United States
Research solutions to customer questions and problems using the company Knowledge Base and other relevant materials.
1+ years experience using Google suite products
1+ year experience working in the Customer Service field
Outstanding written and verbal communication skill
Degree in Computer Information Technology or Education
Experience in a IT/Help Desk Support environment
Customer Support Specialist 1 (Hourly)
By Intercom At Chicago, IL, United States
Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
Excellent communication and writing skills
Ambition, eagerness and the will to learn and improve upon your own skills
Previous experience in a troubleshooting environment
Owning customer communications and issues from initial contact until resolution
Passion for talking to customers all day, every day
Tier 1 Technical Support (Voice/ Chat/ Email) – Modern Workplace Helpdesk – Remote
By DXC Technology At , , Fl $36,500 - $54,700 a year
Time management and organization skills to balance and prioritize work
Logs and tracks inquiries using an Incident/ Request and/ or problem management database and maintains history records and related problem documentation.
Resolves problems by following basic scripts and knowledgebase.
This is a remote role.
1 or more years of technical or customer support experience
High school diploma or General Educational Development Test (G.E.D.)
Technical Support Analyst - Tier 1
By Provation At United States
Experience in Salesforce or another customer relationship management system (CRM) is a plus
Participation in knowledge share through established knowledge management system (KMS) is a plus
Correctly identify, replicate and thoroughly document issues for efficient case management and case data trending
Create and manage cases in Salesforce.com
Own the customer experience by providing technical assistance, quality product and technical solutions to customers
Manage multiple support requests, prioritizing where necessary to ensure customer needs are being met
Technical Support Rep 1 (Community Solutions)
By Spectrum At , Greensboro, 27409, Nc
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
6 months or more customer service experience
6 months or more of basic technical support experience
6 months or more heavy volume phone experience in a customer service/call center job
Starting pay: $20.00 per hour, plus .75 shift differential for shifts that start at or after 11:00 AM.
90 days of paid training.
Technical Support Engineer - Tier 3- Data Collection
By Adobe At , Lehi, 84043, Ut $107,000 - $201,400 a year

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional ...

Tier 1 Technical Support Specialist
By Fullsteam At , Remote
Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:
Prioritize and manage several open issues at one time.
Document technical knowledge in our internal “answer book”.
Excellent problem solving and communication skills.
Proven experience as a software support provider, IT help desk technician or similar role.
Other employee paid supplemental insurances offered
Customer Support Specialist (Tier 1)
By Ludus At , Remote $40,000 - $48,000 a year
Autonomous decision making — ability to make confident decisions on your own that benefit customers and the team.
Prioritization — ability to prioritize tasks especially those that improve the customer experience and push the company forward.
Must have experience using box office or ticketing software in front-of-house
2-3+ years of customer service experience
Knowledge of customer service principles and practices
Excellent communication skills, both verbal and written
Wireless Technical Support Engineer I 1
By Fujitsu At , Richardson, 75082, Tx
Strong and detailed analytical abilities and technical writing skills
Strong interpersonal skills and experience working with cross-functional teams
Must have customer service soft skills
Strong written and verbal communication skills
Some experience with RF carrier developments
Cisco router knowledge a Plus+
Technical Support Engineer, Tier I
By LeadPost At St. Louis City County, MO, United States
Providing excellent customer service to our clients through various communication channels, such as phone, email, live chat, and remote assistance tools.
Actively participating in team meetings and training sessions to continuously improve your knowledge of our software and support processes.
Assisting in the creation and maintenance of knowledge base articles, user guides, and other support documentation.
Excellent verbal and written communication skills, with the ability to effectively explain complex technical concepts to non-technical users.
Strong problem-solving and troubleshooting skills, with keen attention to detail.
Previous experience in a technical support role is a plus.
Tier 3 Technical Support Representative (North Canton, Oh Area)
By Rite Aid At , North Canton, 44720, Oh $26.25 - $39.26 an hour
EXPERIENCE, SKILL and ABILITY REQUIREMENTS:
Or equivalent education in liue of experience
Keep lead support representatives, FSS supervisors, and store associates/ management up to date regarding company-wide issues and resolutions
EDUCATIONAL, CERTIFICATE and LICENSE REQUIREMENTS:
H.S. Diploma or General Education Degree (GED) required.
5 years of experience in a retail systems support environment required
Customer Support Specialist-Tier I
By Hypori At United States
An associate's degree in computer science or related field or an equivalent combination of education and experience
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Information Services Technical Support 1 Summer Worker Jobid: 2345
By Corvallis School District At , Corvallis, 97333, Or $22.32 an hour
Under direct guidance accurately assembles computers and peripherals from components for business and classroom environments.
Maintains, stores, and retrieves information in a timely, accurate, and efficient manner using standard office systems, equipment, and software.
Performs other related services assigned.
Required to provide proof of Covid-19 Vaccination
Technical Support 1 (Tech 1) .pdf
Technical Support -Tier 1 Jobs
By Motorola Solutions At , Allen, 75002, Tx

Company Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. ...

Support Technician (Tier 1) Jobs
By Zeus Fire & Security At , Paoli, 19301, Pa From $19 an hour
Utilize excellent customer service skills and exceed customers’ expectations
Three years of technical support work experience or equivalent experience
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Tier 1 Support Jobs
By RingLeader Inc. At Fredericksburg, VA, United States
Remotely assist customers’ needs through troubleshooting issues and responding quickly and efficiently.
Manage Microsoft Office 365 tenants, especially Teams related functionalities.
Systems/Network/Security certifications are a plus but not required
Experienced working in a customer service or call center environment.
Ability to learn new tools/ programs and technical skills.
Ability to share rotating after hours on call responsibilities.
Technical Support Agent - Tier 1 (Saas)
By BLAZE At Newport Beach, CA, United States
Experience in supporting a delivery service or inventory management SaaS solution
Contribute to the BLAZE customer support knowledge base by authoring educational support articles.
Excellent communication skills as a remote employee
Provide requirements to the development team based on customer feedback.
2-5 years of experience in software technical support
Ability to work from home with full efficacy
Tier 1 Support Technician Jobs
By Kinetix Solutions At Jacksonville, FL, United States
Recent experience supporting users remotely, over the phone and in person
Troubleshoot LOB Applications as well as Productivity Applications.Utilize Kaseya to remote onto machines and network discovery
2 year IT degree or equivalent experience
Prior experience providing technical support in a Help Desk or Desktop support environment
Experience with incident based ticketing systems
Hands on experience with PC operations, preferred
Operations Specialist - Tier 1 Saas Support
By triValence At United States
Organized self-starter with solid time management skills
Ability to perform other duties assigned by management with a high degree of detail and accuracy
Participate as a member of project teams, expanding into other roles and acquiring skills outside of current assignments
1-3 years of customer-service related and/or customer implementation experience
Experience withing a SaaS based product company is a plus
Experience within a start-up a plus
Tier Ii Technical Support- 2Nd & 3Rd Shifts
By A.C.Coy Company At Wexford, PA, United States
3-5 years of remote and on-site technical support experience
Microsoft Solutions Experience (O365, Active Directory, Exchange, Intune, Microsoft Teams, Hyper-V)
Experience with Microsoft Exchange 2007/2010/2013 and Active Directory
Experience with Citrix and other related technologies
3-5 years of Windows Server support experience
Experience with Server Monitoring, Alerting, and Patching

Are you looking for an exciting opportunity to provide technical customer support in a Tier 1 role? We are looking for a motivated individual to join our team and provide top-notch customer service to our clients. You will be responsible for troubleshooting and resolving technical issues, as well as providing product advice and guidance. If you have a passion for technology and a commitment to customer satisfaction, this is the perfect job for you!

Overview Tier 1 Technical Customer Support is a customer service role that provides technical assistance to customers. This role involves troubleshooting technical issues, providing solutions, and helping customers with their technical inquiries. Detailed Job Description Tier 1 Technical Customer Support is responsible for providing technical assistance to customers. This includes troubleshooting technical issues, providing solutions, and helping customers with their technical inquiries. The role requires excellent customer service skills, as well as a strong technical background. The Tier 1 Technical Customer Support must be able to quickly and accurately diagnose and resolve customer issues. Job Skills Required
• Excellent customer service skills
• Strong technical background
• Ability to quickly and accurately diagnose and resolve customer issues
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Excellent communication skills
• Ability to work independently
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of customer service software
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service software
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service principles and practices
Job Experience
• At least two years of experience in customer service or technical support
• Experience in troubleshooting technical issues
• Experience in providing solutions to customer inquiries
Job Responsibilities
• Provide technical assistance to customers
• Troubleshoot technical issues
• Provide solutions to customer inquiries
• Respond to customer inquiries in a timely manner
• Monitor customer service software for incoming inquiries
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software