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Tier 1 Technical Customer Support Jobs in Arkansas

Technical Support Specialist 1 (Pm Shift)
By Unite Us At United States
Bachelor’s degree in Information Technology and/or Public Health or equivalent experience preferred
At Least 1-3 years of customer service and technology experience
Experience with customer support / ITSM tools such as Intercom, Jira, ServiceNow, Zendesk, etc.
Outstanding written and verbal communication skills
This position is remote, U.S. based: PM Shift: 2pm-11pm EST, 1pm-10pm CST, 12pm-9pm MST, 11am-8pm PCT, Remote Role (Holiday Coverage)*
Environmental Job Requirements and Working Conditions
Customer Support 1 Jobs
By Eyeconic At United States
Typically Has The Following Skills Or Abilities
Online purchasing & e-Commerce knowledge
Prescriptions, Plans, Products, Services, and Procedures
Order Status, Shipping Status, and Stock Availability
Accurate completion of necessary documentation, letters, and forms processing
Quality Assurance testing for company software
Technical Support 1 Jobs
By Eyefinity At United States

Typically Has The Following Skills Or Abilities

Technical Support Engineer (Tier 1)
By DNSFilter At United States
Be the first stage of support covering our Guardian product and associated Embedded offerings using the GuardianConnect SDK
Become familiar with the Guardian Firewall product and partner-based offerings that we’ve launched through our Guardian Connect program and SDK
Use your initiative to proactively find ways to improve the customer experience
Experience providing technical support for a consumer product
Experience with working on call in a 24/7 environment
Experience using Zendesk or a similar ticketing system
Pm Tier 3 Technical Support
By Fourth At United States
Create and maintain internal/external knowledge base articles, troubleshooting guides, and FAQs.
Exceptional customer service and people skills including strong written and verbal communication.
Strong analytical, technical, and problem-solving abilities with the ability to analyze and interpret data and draw actionable conclusions.
Prior experience with the following is required:
Basic development knowledge using CSS, HTML, and JavaScript
Advocate for product improvements and enhancements based on customer feedback and issue analysis.
Tier 1 Customer Support -(Part-Time Contractor)- Remote
By ExecOnline At United States
Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
1-3 years of work experience, preferably with a SaaS company or a product/technology division
Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
Tier 1 Technical Support Representative
By Eptura At United States
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Customer Support Analyst, Tier 1 (Contractor)
By Amplify At United States
Research solutions to customer questions and problems using the company Knowledge Base and other relevant materials.
1+ years experience using Google suite products
1+ year experience working in the Customer Service field
Outstanding written and verbal communication skill
Degree in Computer Information Technology or Education
Experience in a IT/Help Desk Support environment
Technical Support Analyst - Tier 1
By Provation At United States
Experience in Salesforce or another customer relationship management system (CRM) is a plus
Participation in knowledge share through established knowledge management system (KMS) is a plus
Correctly identify, replicate and thoroughly document issues for efficient case management and case data trending
Create and manage cases in Salesforce.com
Own the customer experience by providing technical assistance, quality product and technical solutions to customers
Manage multiple support requests, prioritizing where necessary to ensure customer needs are being met
Customer Support Specialist-Tier I
By Hypori At United States
An associate's degree in computer science or related field or an equivalent combination of education and experience
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Operations Specialist - Tier 1 Saas Support
By triValence At United States
Organized self-starter with solid time management skills
Ability to perform other duties assigned by management with a high degree of detail and accuracy
Participate as a member of project teams, expanding into other roles and acquiring skills outside of current assignments
1-3 years of customer-service related and/or customer implementation experience
Experience withing a SaaS based product company is a plus
Experience within a start-up a plus

Are you looking for an exciting opportunity to provide technical customer support in a Tier 1 role? We are looking for a motivated individual to join our team and provide top-notch customer service to our clients. You will be responsible for troubleshooting and resolving technical issues, as well as providing product advice and guidance. If you have a passion for technology and a commitment to customer satisfaction, this is the perfect job for you!

Overview Tier 1 Technical Customer Support is a customer service role that provides technical assistance to customers. This role involves troubleshooting technical issues, providing solutions, and helping customers with their technical inquiries. Detailed Job Description Tier 1 Technical Customer Support is responsible for providing technical assistance to customers. This includes troubleshooting technical issues, providing solutions, and helping customers with their technical inquiries. The role requires excellent customer service skills, as well as a strong technical background. The Tier 1 Technical Customer Support must be able to quickly and accurately diagnose and resolve customer issues. Job Skills Required
• Excellent customer service skills
• Strong technical background
• Ability to quickly and accurately diagnose and resolve customer issues
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Excellent communication skills
• Ability to work independently
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of customer service software
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service software
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service principles and practices
Job Experience
• At least two years of experience in customer service or technical support
• Experience in troubleshooting technical issues
• Experience in providing solutions to customer inquiries
Job Responsibilities
• Provide technical assistance to customers
• Troubleshoot technical issues
• Provide solutions to customer inquiries
• Respond to customer inquiries in a timely manner
• Monitor customer service software for incoming inquiries
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software