Tier Ii Technical Support- 2Nd & 3Rd Shifts

Location Remote- prefer local to Pittsburgh, PA

Job Type Full Time / Contract To Hire

Work Authorication US Citizen

The A.C.Coy Company has an immediate opening for a Tier II Technical Support. This position would be working 2nd or 3rd shift and working 4/10 hour days- with one of the days including a Saturday or Sunday.

• Excellent Customer Service skills
• 3-5 years of remote and on-site technical support experience
• Experience with Microsoft Exchange 2007/2010/2013 and Active Directory
• Experience with Office 365
• 2+ years of incident and team escalation support
• Experience with Citrix and other related technologies
• Ability to work independently or cooperatively as a team member
• Able to learn technical concepts quickly and apply them effectively
• Able to troubleshoot and research issues, using internal and external resources such as technical forums and knowledge bases available through the Internet
• Powershell Scripting
• Some exposure with supporting of Citrix XenApp or XenDesktop
• Provide exceptional customer services via phone and email, and in person as appropriate
• Work independently or on a team to build, deploy, and migrate customers to Microsoft Infrastructure Platforms including Exchange, and/or Office 365
• Act as escalation point for Support Analysts providing support and mentoring
• Experience with Server Monitoring, Alerting, and Patching
• VMWare Vsphere
• Citrix Virtual Apps and Desktops (CVAD), Citrix Hyper-Visor (XenServer), Citrix ADC (NetScaler), Citrix Gateway, PVS, MCS
• 3-5 years of Windows Server support experience
• Microsoft Solutions Experience (O365, Active Directory, Exchange, Intune, Microsoft Teams, Hyper-V)

Education

• Associate Degree or certificate of course completion in a technical field