Tier 1 Technical Customer Support Jobs in Utah , Employment

Are you looking for an exciting opportunity to provide technical customer support in a Tier 1 role? We are looking for a motivated individual to join our team and provide top-notch customer service to our clients. You will be responsible for troubleshooting and resolving technical issues, as well as providing product advice and guidance. If you have a passion for technology and a commitment to customer satisfaction, this is the perfect job for you!

Overview Tier 1 Technical Customer Support is a customer service role that provides technical assistance to customers. This role involves troubleshooting technical issues, providing solutions, and helping customers with their technical inquiries. Detailed Job Description Tier 1 Technical Customer Support is responsible for providing technical assistance to customers. This includes troubleshooting technical issues, providing solutions, and helping customers with their technical inquiries. The role requires excellent customer service skills, as well as a strong technical background. The Tier 1 Technical Customer Support must be able to quickly and accurately diagnose and resolve customer issues. Job Skills Required

• Excellent customer service skills

• Strong technical background

• Ability to quickly and accurately diagnose and resolve customer issues

• Knowledge of customer service software

• Ability to work in a fast-paced environment

• Excellent communication skills

• Ability to work independently

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• At least two years of experience in customer service or technical support

• Knowledge of customer service software

• Ability to work in a fast-paced environment

Job Knowledge

• Knowledge of customer service software

• Knowledge of computer hardware and software

• Knowledge of troubleshooting techniques

• Knowledge of customer service principles and practices

Job Experience

• At least two years of experience in customer service or technical support

• Experience in troubleshooting technical issues

• Experience in providing solutions to customer inquiries

Job Responsibilities

• Provide technical assistance to customers

• Troubleshoot technical issues

• Provide solutions to customer inquiries

• Respond to customer inquiries in a timely manner

• Monitor customer service software for incoming inquiries

• Follow up with customers to ensure their satisfaction

• Document customer interactions in customer service software