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Tier 1 Technical Customer Support Jobs in California

Technical Support Representative, Tier 1
By iBase-t At Lake Forest, CA, United States
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Associates degree or, High School Diploma + proven experience.
2+ years of proven track record/experience
Imaging Technical Support Tier 1 Agent
By Heska At Tustin, CA, United States
Experience and special interest in computer systems, networking, or other information technology skills.
Prior experience utilizing remote support applications (LogMeIn, TeamViewer, Remote Desktop).
Accurately and thoroughly documents all troubleshooting and resolution information and manages technical case structure in company CRM/ERP.
Collaborates with other technical support members to offer insight during the troubleshooting process.
Minimum of 2 years’ experience in an animal hospital setting or technology-based call center is strongly preferred.
Excellent customer service skills and professionalism including patience, ability to listen and ability to follow up effectively with all staffing levels
Technical Support Agent - Tier 1 (Saas)
By BLAZE At Newport Beach, CA, United States
Experience in supporting a delivery service or inventory management SaaS solution
Contribute to the BLAZE customer support knowledge base by authoring educational support articles.
Excellent communication skills as a remote employee
Provide requirements to the development team based on customer feedback.
2-5 years of experience in software technical support
Ability to work from home with full efficacy
Client Support Representative Mobile Doorman Tier 1
By Global Payments At , San Diego, 92121, Ca
What Are Our Desired Skills and Capabilities?
Previous customer service experience with a focus on payments industry
Computer Skills - Basic computer skills
Industry Knowledge - Ability to develop basic payments industry knowledge
High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Exp

Are you looking for an exciting opportunity to provide technical customer support in a Tier 1 role? We are looking for a motivated individual to join our team and provide top-notch customer service to our clients. You will be responsible for troubleshooting and resolving technical issues, as well as providing product advice and guidance. If you have a passion for technology and a commitment to customer satisfaction, this is the perfect job for you!

Overview Tier 1 Technical Customer Support is a customer service role that provides technical assistance to customers. This role involves troubleshooting technical issues, providing solutions, and helping customers with their technical inquiries. Detailed Job Description Tier 1 Technical Customer Support is responsible for providing technical assistance to customers. This includes troubleshooting technical issues, providing solutions, and helping customers with their technical inquiries. The role requires excellent customer service skills, as well as a strong technical background. The Tier 1 Technical Customer Support must be able to quickly and accurately diagnose and resolve customer issues. Job Skills Required
• Excellent customer service skills
• Strong technical background
• Ability to quickly and accurately diagnose and resolve customer issues
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Excellent communication skills
• Ability to work independently
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of customer service software
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service software
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service principles and practices
Job Experience
• At least two years of experience in customer service or technical support
• Experience in troubleshooting technical issues
• Experience in providing solutions to customer inquiries
Job Responsibilities
• Provide technical assistance to customers
• Troubleshoot technical issues
• Provide solutions to customer inquiries
• Respond to customer inquiries in a timely manner
• Monitor customer service software for incoming inquiries
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software