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Tier I Help Desk Tech Jobs

Help Desk/Tier 1 Jobs
By CompQsoft Inc At Portsmouth, VA, United States
Meet SUBMEPP established Service / Support Level Requirements for call response and Customer Support Service.
Experience: 1 to 5 years in a computer science or related field
Education: 2-year degree in Information Systems field
Candidate is to provide Tier 1 Help Desk support to the Navy program SUBMEPP.
Input trouble calls into the SUBMEPP ticket tracking system. Ensure required information for incident resolution is gathered and documented.
Escalate help desk tickets when required by service desk processes to either Tier 2, Tier 3, or appropriate team/individual.
Help Desk Analyst I (S04513P)
By University of Texas at Arlington At , Arlington, 76013, Tx
Knowledge and experience creating documentation using Microsoft Word, Microsoft Publisher, Express Web, Dreamweaver, Wiki, or content management system.
Salary is commensurate based on qualifications and relevant experience.
Create and update knowledge articles, documentation, and web pages.
Basic knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
Telephone support and in person support experience.
Experience with Help Desk tracking software such as ServiceNow, ADUC, and Office 365.
Pc Help Desk - I
By ANB Bank At , Cheyenne, 82001, Wy $18 - $21 an hour
Demonstrates excellent listening and communication skills with customers, peers and management.
Benefits Package Offered (Subject to Eligibility Requirements)
High school graduate or equivalent; or equivalent combination of education and experience.
Excellent customer service and people skills.
Ability to multitask and manage multiple priorities.
Respond to assignments from PC Help Desk Manager in a timely and professional manner.
Help Desk Tech Jobs
By University of Alabama at Birmingham At , Birmingham, Al
Utilizes Problem Management database to register problems and record most effective solutions
Or an equivalent combination of relevant education and/or experience
One (1) year of related experience required
Work Arrangement (final schedule to be determined by the department/hiring manager)
Responsible for monitoring help desk phones, e-mails and other electronic problem reporting mechanisms
Makes sure they are responding appropriately in a precise and timely manner
Pc Tech / Help Desk
By LOBEL FINANCIAL At Anaheim, CA, United States
Above average multi-tasking skills and abilities.
Excellent troubleshooting and problem solving skills and abilities.
Experience with remote support software (Screen Connect, RDP, VNC)
Minimum 2+ years IT support experience in Helpdesk/Technical support environment
Proficient in PC hardware including setups, repairs, upgrades, re-imaging, reinstallation of Windows PC's (Dell/HP PC experience preferred)
Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain.
Help Desk Analyst-Tier Ii
By Rackner At , Washington, Dc
Ensure timely resolution of incidents(in accordance with Performance Objectives) and provide detailed information into the knowledge management system
Resolve issues that require specialized training and experience in system operations and the use of system administration tools
4+ years of Help Desk experience
Experience with Microsoft SharePoint 2016
Research and resolve tickets that cannot be resolved by Tier I
Escalate tickets to other Tiers based on established SOPs
Working Warhawk I - Help Desk Assistant
By Auburn University Montgomery At ,

Working Warhawk I - Help Desk Assistant

You are strongly encouraged to schedule an On-Campus Job Search Assistance appointment with the

Help Desk Specialist, Tier Ii (Remote)
By Scion Staffing At Denver, CO, United States
Paid training for continuing education
Troubleshooting technical issues with Microsoft's core business applications, cloud offerings, and virtual environments
Implementing and supporting remote access solutions, including VPNs, terminal solutions, and Citrix
1+ years of experience in Help Desk Support, ideally in an MSP environment
Remote Help Desk Specialist, Tier II
$60-70k per year starting salary
Tier 1 Help Desk Jobs
By Scott & Crosby Staffing, Inc. At Harrisburg, PA, United States
The Helpdesk Analyst answers questions, applying knowledge of computer software, hardware, systems and procedures
The Helpdesk Analyst will follow quality standards and will display strong customer service skills
1+ years of previous IT and/or Call Center experience required
Must have excellent communication skills; both written and spoken
Experience with call tracking and ticketing software
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365

Are you looking for an exciting new opportunity to use your technical skills? We are looking for a Tier I Help Desk Tech to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you are passionate about technology and have excellent customer service skills, this is the perfect job for you!

Overview Tier I Help Desk Tech is a customer service position responsible for providing technical support to customers via phone, email, or chat. The Tier I Help Desk Tech is the first point of contact for customers and is responsible for troubleshooting basic technical issues, providing customer service, and escalating more complex issues to higher-level technicians. Detailed Job Description The Tier I Help Desk Tech is responsible for providing technical support to customers via phone, email, or chat. The Tier I Help Desk Tech is the first point of contact for customers and is responsible for troubleshooting basic technical issues, providing customer service, and escalating more complex issues to higher-level technicians. The Tier I Help Desk Tech is expected to provide timely and accurate responses to customer inquiries, maintain customer records, and document customer interactions. Job Skills Required
• Excellent customer service skills
• Knowledge of basic computer hardware and software
• Ability to troubleshoot basic technical issues
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
Job Qualifications
• High school diploma or equivalent
• 1-2 years of customer service experience
• 1-2 years of technical support experience
• Knowledge of basic computer hardware and software
• Knowledge of customer service principles and practices
• Excellent customer service skills
Job Knowledge
• Knowledge of basic computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• 1-2 years of customer service experience
• 1-2 years of technical support experience
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot basic technical issues
• Provide customer service
• Escalate more complex issues to higher-level technicians
• Provide timely and accurate responses to customer inquiries
• Maintain customer records
• Document customer interactions