Help Desk/Tier 1 Jobs

Title: Help Desk/Tier 1
Location: Government-site. Navy Shipyard, Portsmouth, NH
Client: SUBMEPP
Certification: COMPTIA A+ or Security+
Clearance: SECRET with IT-II background investigation
Description

• Candidate is to provide Tier 1 Help Desk support to the Navy program SUBMEPP.
• The successful candidate shall have the capability and experience to provide help desk ticket resolution in a knowledgeable, friendly and professional manner.

Required Skills

• Escalate help desk tickets when required by service desk processes to either Tier 2, Tier 3, or appropriate team/individual.
• Fully document call resolution in the SUBMEPP ticket tracking system and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published to SUBMEPP's knowledge base repository when applicable.
• Maintain existing and when required create new work procedures (WPs) on SUBMEPP LAN in support of this task for common Help Desk processes and activities.
• Support, maintain, and optimize all production IT systems to include but not limited to devices such as printers, scanners, copiers, and fax devices.
• Analyze and resolve help desk tickets in accordance with contract performance measures and SUBMEPP operational guides; in person at the help desk, over phone, through email, and/or other electronic means.
• Education: 2-year degree in Information Systems field
• Input trouble calls into the SUBMEPP ticket tracking system. Ensure required information for incident resolution is gathered and documented.
• Meet SUBMEPP established Service / Support Level Requirements for call response and Customer Support Service.
• Provide follow-up service to end-users via email, phone, or face to face to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner.
• Experience: 1 to 5 years in a computer science or related field

For more open requirements, please visit https://www.compqsoft.com/currentopenings
About Us
CompQsoft Inc. Established in 1997, headquarters in Houston, TX and office in Leesburg, VA. CompQsoft offers a range of comprehensive Cyber Security, Infrastructure, Cloud solutions, ERP implementation, Business Intelligence, Application development, Ecommerce applications and Management consulting services. CompQsoft is Certified CMMI Level 3 practitioner for Development and Services, ISO 9001:2015, ISO 27001:2013 & ISO 200001:2011 Certified. CompQsoft is a fast growing company with a strategy and methodology that is strongly focused on the success of our clients, predominantly the Federal government.
CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any nonmerit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.