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Tier 1 Customer Support Specialist Jobs

Customer Support Specialist-Tier I
By Hypori At United States
An associate's degree in computer science or related field or an equivalent combination of education and experience
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Support Technician (Tier 1) Jobs
By Zeus Fire & Security At , Paoli, 19301, Pa From $19 an hour
Utilize excellent customer service skills and exceed customers’ expectations
Three years of technical support work experience or equivalent experience
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Tier 1 Support Jobs
By RingLeader Inc. At Fredericksburg, VA, United States
Remotely assist customers’ needs through troubleshooting issues and responding quickly and efficiently.
Manage Microsoft Office 365 tenants, especially Teams related functionalities.
Systems/Network/Security certifications are a plus but not required
Experienced working in a customer service or call center environment.
Ability to learn new tools/ programs and technical skills.
Ability to share rotating after hours on call responsibilities.
Tier 1 Support Technician Jobs
By Kinetix Solutions At Jacksonville, FL, United States
Recent experience supporting users remotely, over the phone and in person
Troubleshoot LOB Applications as well as Productivity Applications.Utilize Kaseya to remote onto machines and network discovery
2 year IT degree or equivalent experience
Prior experience providing technical support in a Help Desk or Desktop support environment
Experience with incident based ticketing systems
Hands on experience with PC operations, preferred
Operations Specialist - Tier 1 Saas Support
By triValence At United States
Organized self-starter with solid time management skills
Ability to perform other duties assigned by management with a high degree of detail and accuracy
Participate as a member of project teams, expanding into other roles and acquiring skills outside of current assignments
1-3 years of customer-service related and/or customer implementation experience
Experience withing a SaaS based product company is a plus
Experience within a start-up a plus
Customer Support 1 Jobs
By VSP Global At , , Tx $15 an hour
Typically has the following skills or abilities:
Online purchasing & e-Commerce knowledge
Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas:
Demonstrated internet knowledge and understanding of basic internet browser settings
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires
Customer Support 1 Jobs
By VSP Global At , Remote $15 an hour
Typically has the following skills or abilities:
Online purchasing & e-Commerce knowledge
Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas:
Demonstrated internet knowledge and understanding of basic internet browser settings
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires

Are you looking for a job that allows you to make a real difference in people's lives? We are looking for a Tier 1 Customer Support Specialist to join our team and provide exceptional customer service to our customers. You will be the first point of contact for our customers, and your job will be to ensure that their needs are met quickly and efficiently. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview A Tier 1 Customer Support Specialist is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. Detailed Job Description A Tier 1 Customer Support Specialist is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. They must be able to communicate effectively with customers and have a strong understanding of customer service principles. They must also be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Knowledge of relevant software and hardware
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training
Job Knowledge
• Knowledge of customer service principles
• Knowledge of relevant software and hardware
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Provide product information and answer customer questions
• Document customer interactions and provide feedback
• Follow up with customers to ensure their inquiries are resolved
• Escalate customer issues to higher-level support when necessary