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Tier 1 Customer Support Specialist Jobs in Kansas

Customer Service Specialist 1 - 5278
By Recology At , Burlingame, Ca
Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
Six months of related experience and/or training.
Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
Demonstrates ability to use computers and technology capabilities.
Support Technician (Tier 1) Jobs
By Zeus Fire & Security At , Paoli, 19301, Pa From $19 an hour
Utilize excellent customer service skills and exceed customers’ expectations
Three years of technical support work experience or equivalent experience
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports

Are you looking for a job that allows you to make a real difference in people's lives? We are looking for a Tier 1 Customer Support Specialist to join our team and provide exceptional customer service to our customers. You will be the first point of contact for our customers, and your job will be to ensure that their needs are met quickly and efficiently. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview A Tier 1 Customer Support Specialist is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. Detailed Job Description A Tier 1 Customer Support Specialist is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. They must be able to communicate effectively with customers and have a strong understanding of customer service principles. They must also be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Knowledge of relevant software and hardware
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training
Job Knowledge
• Knowledge of customer service principles
• Knowledge of relevant software and hardware
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Provide product information and answer customer questions
• Document customer interactions and provide feedback
• Follow up with customers to ensure their inquiries are resolved
• Escalate customer issues to higher-level support when necessary