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Tier 1 Customer Support Specialist Jobs in Arkansas

Customer Support 1 Jobs
By Eyeconic At United States
Typically Has The Following Skills Or Abilities
Online purchasing & e-Commerce knowledge
Prescriptions, Plans, Products, Services, and Procedures
Order Status, Shipping Status, and Stock Availability
Accurate completion of necessary documentation, letters, and forms processing
Quality Assurance testing for company software
Tier 1 Customer Support -(Part-Time Contractor)- Remote
By ExecOnline At United States
Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
1-3 years of work experience, preferably with a SaaS company or a product/technology division
Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
Customer Support Specialist - Tier 2
By Formstack At United States
Experience building out a knowledge base
2-3 years of Customer Support/Service in SaaSKnowledge in the following
Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees
Learn the ins and outs of our Formstack products and services
Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support
Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas
Customer Support Analyst, Tier 1 (Contractor)
By Amplify At United States
Research solutions to customer questions and problems using the company Knowledge Base and other relevant materials.
1+ years experience using Google suite products
1+ year experience working in the Customer Service field
Outstanding written and verbal communication skill
Degree in Computer Information Technology or Education
Experience in a IT/Help Desk Support environment
Customer Support Specialist-Tier I
By Hypori At United States
An associate's degree in computer science or related field or an equivalent combination of education and experience
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Operations Specialist - Tier 1 Saas Support
By triValence At United States
Organized self-starter with solid time management skills
Ability to perform other duties assigned by management with a high degree of detail and accuracy
Participate as a member of project teams, expanding into other roles and acquiring skills outside of current assignments
1-3 years of customer-service related and/or customer implementation experience
Experience withing a SaaS based product company is a plus
Experience within a start-up a plus

Are you looking for a job that allows you to make a real difference in people's lives? We are looking for a Tier 1 Customer Support Specialist to join our team and provide exceptional customer service to our customers. You will be the first point of contact for our customers, and your job will be to ensure that their needs are met quickly and efficiently. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview A Tier 1 Customer Support Specialist is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. Detailed Job Description A Tier 1 Customer Support Specialist is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. They must be able to communicate effectively with customers and have a strong understanding of customer service principles. They must also be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Knowledge of relevant software and hardware
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training
Job Knowledge
• Knowledge of customer service principles
• Knowledge of relevant software and hardware
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Provide product information and answer customer questions
• Document customer interactions and provide feedback
• Follow up with customers to ensure their inquiries are resolved
• Escalate customer issues to higher-level support when necessary