Customer Service Specialist 1 - 5278

GROW WITH US

As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment.

We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us!

We encourage Recology employees to G.R.O.W. with Us professionally and personally by:

• Working Together to achieve our common vision, a world without waste.
• Owning a company that provides quality service and protects the environment.
• Giving Back to our communities.
• Recovering Resources to achieve their best and highest use.

You can G.R.O.W. with Us by becoming our Customer Service Specialist 1

THE ROLE

Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.

ESSENTIAL RESPONSIBILITIES INCLUDE, AND NOT LIMITED TO:

• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Answers telephone or greets customers at counter.

QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• High school diploma or GED required.
• Bachelor's degree preferred.
• Computer programs, including Microsoft Office suite of applications.
• Six months of related experience and/or training.

Skill and/or Ability to:

• Demonstrates ability to use computers and technology capabilities.
• Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
• Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
• Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
• Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
• Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
• Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
• Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
• Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
• Promotes collaboration and assists others with their initiatives and efforts.
• Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
• Effectively and productively engages with others and establishes trust, credibility, and confidence.

RECOLOGY OFFERS:

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
• The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.

RECOLOGY BENEFITS MAY INCLUDE:

• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Commuting benefits.
• Employee referral program.
• Paid time off and paid holidays.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Health and wellness benefits including medical, dental, and vision.
• Educational assistance.

SUPPLEMENTAL INFORMATION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.