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Ticket Resolution Specialist Jobs

Account Resolution Specialist Jobs
By Input 1 At United States
This job may operate remotely.
Prior call center experience preferred.
Strong organizational and interpersonal skills.
Strong analytical and problem-solving skills.
Excellent phone skills with the ability to listen to others.
This job may operate remotely and/or in the office, based on the needs of the business.
Complex Rehab Billing & Claims Resolution Specialist
By ACU-Serve At , Akron, 44308, Oh
Performs other related duties as assigned by management
Ability to work with all levels of management.
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
Dependability – Follows instructions, responds to management direction, completes tasks on time or notifies appropriate person of alternative plan.
Knowledge of Complex Rehabilitative Equipment including but not limited to coding, modifiers, narrative information, parts, repairs, and loaner equipment.
Ability to analyze and/or gain knowledge to interpret Commercial, Medicaid, Medicare, and Medicare Advantage Plan Local Coverage Determinations and Policy Guidelines.
Collections Resolution Specialist Jobs
By Credit Key At United States
Manage internal collection queue with varying stages of delinquency and past due balances.
Minimum of three (3) years collections experience in consumer or commercial collections.
General knowledge of collections regulations.
100% Remote. Flexible Work Schedule & Location.
Work From Home / Internet / Cell Phone Stipend.
Initiate contact with delinquent borrowers on a consistent basis via outbound call and email communications.
Ar Resolution Specialist - National Remote
By UnitedHealth Group At , Dallas, 75202, Tx $16.00 - $31.44 an hour
Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements
Maintain the knowledge of payer policies; complete AAHAM or other healthcare related webinars
We offer 4 weeks of training. The hours during training will be 8:00am - 4:30pm EST.
Take necessary AR adjustments in accordance with the department’s adjustment policy
Meet or exceed the Northern Light Health performance standards as it relates to quality and productivity
Request relevant information from appropriate revenue cycle and clinical departments as required by payer
Specialist, Billing Resolution Jobs
By RXO At , Charlotte, 28277, Nc
Clear and concise verbal and written communication skills; ability to communicate with customers, associates and management in a professional manner
Create related reports for clients, finance managers and other key stakeholders
Manage weekly settlements within the defined timeframe, when requested
Manage and monitor improvement actions to measure the success of changes and enhancements
1 year of experience in a customer service-oriented environment
Some experience in accounting, invoicing or freight audit and payment operations
Problem Resolution Team Specialist (Esc)
By Department of Education At , Malden, 02148, Ma $74,337 - $107,695 a year
Training or knowledge of education law, particularly special education, and preferably student discipline, bullying and other mandated areas
Providing technical assistance and guidance to parents, advocates and school administrators on the implementation of regulatory requirements.
Strong interpersonal, communication skills – ability to communicate and work effectively with a wide range of constituencies in a diverse community.
An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Performing other duties as required.
The successful candidate will possess:
Disputes Resolution Specialist Jobs
By True Link At United States
At least 2 years of experience with the dispute management process for a fintech company, startup, or bank
Strong Microsoft Office or Google Workplace skills; ideally experience using Slack
Manage the end-to-end process of investigating card fraud and transaction disputes
Manage reporting to our banking partner and internal stakeholders
Interest in or experience with process improvement for back-office operations (ideally in a financial services environment)
Excellent written and verbal communication skills for interfacing with customers, vendors, and internal teams
Customer Resolution Specialist Jobs
By Dyson At , , Il
Offer guidance, support, and education to employees to help prevent future resolution issues.
Deliver an outstanding positive customer experience to consumers and frontline advisors
Provide support to customer experience team by handling supervisor and requested resolution chats through our Internal bot platform.
Optimize customer experience on every interaction (Internal/External) by demonstrating a willingness to assist
Thoroughly walk Customer Experience team through proper troubleshooting steps utilizing appropriate resources (Resolve/TechSee)
Strong written, verbal, and interpersonal skills- Sustain a high level of call quality at all times
Resolution Specialist - National Remote ($16.00 - $27.31 / Hour)
By Talentify.io At United States
Identify appropriate escalation points and work with direct manager to resolve issues
Prior experience in a role requiring communication with government caseworkers and hospital personnel
All Telecommuters will be required to adhere to Hiring Company’s Telecommuter Policy.
Monitor and foster ongoing communications with government agencies regarding the status of claims
Review inbox for daily work queues, identifies missing evidence and follows through to completion
Answer incoming calls from internal and external customers
Virtual Claims Resolution Specialist
By HCA Healthcare At Ocala, FL, United States
Education assistance (tuition, student loan, certification support, dependent scholarships)
Identify potential claim issues and escalate to management
Family support through fertility and family building benefits with Progyny and adoption assistance.
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Maintain working knowledge of workflow, systems, and tools used in the department
Learn More About Employee Benefits
Virtual Claims Resolution Specialist
By HCA Healthcare At Nashville, TN, United States
Education assistance (tuition, student loan, certification support, dependent scholarships)
Identify potential claim issues and escalate to management
Family support through fertility and family building benefits with Progyny and adoption assistance.
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Maintain working knowledge of workflow, systems, and tools used in the department
Learn More About Employee Benefits
Patient Account Resolution Specialist
By Apria Healthcare At , , Ca
Comprehensive benefits package offered for eligible employees:
Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
Proactively create a better patient experience.
Be a champion of the employee experience and drive our unique company culture.
Manage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolution
3-5 years’ experience in healthcare/health insurance industry
Billing Resolution Specialist - 12:30-9:00Pm
By Privia Health At , Remote $17.00 - $18.75 an hour
1+ year of full time experience in a call center customer service environment preferred; remote work experience preferred
Technical Requirements (for remote workers):
Must provide accessibility to secure, quiet work space with direct high-speed internet connection to effectively work remotely
Answer high volume, inbound phone calls from patients, utilizing a cloud based phone system.
Educate our patients on patient financial responsibility surrounding deductibles, copays, and coinsurance.
Confidently inform and collect patient balances using Privia financial policy guidelines.
Travel Resolution Specialist Jobs
By Lawrence Berkeley National Laboratory At , San Francisco Bay Area, Ca $6,801 - $8,311 a month
Monitor response time and inquiries from internal and external stakeholders in the askUS issues management system.
Knowledge of and experience in interpreting and applying policies and procedures.
Experience applying skills to research, interpret, analyze, compile, and present data and information.
Experience in decision making, problem-solving and analytical skills to solve moderately complex issues requiring sound judgment, discretion and tact.
Manage department website, develop and distribute department newsletter, and manage department forms.
Ability to deal with and manage heavy workloads during peak periods.
Patient Account Resolution Specialist
By Apria Healthcare At , , Pa
Comprehensive benefits package offered for eligible employees:
Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
Proactively create a better patient experience.
Be a champion of the employee experience and drive our unique company culture.
Manage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolution
3-5 years’ experience in healthcare/health insurance industry

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference? We are looking for a Ticket Resolution Specialist to join our team and help us provide exceptional customer service. You will be responsible for resolving customer tickets in a timely and efficient manner, while ensuring customer satisfaction. If you have excellent problem-solving skills and a passion for customer service, this could be the perfect job for you!

Overview A Ticket Resolution Specialist is responsible for providing customer service and technical support to customers who have submitted tickets for assistance. They are responsible for resolving customer issues in a timely and efficient manner, as well as providing helpful advice and guidance to customers. Detailed Job Description The Ticket Resolution Specialist is responsible for responding to customer inquiries and requests for assistance in a timely and professional manner. They must be able to troubleshoot technical issues and provide solutions to customers. They must also be able to provide helpful advice and guidance to customers, as well as follow up with customers to ensure their issues have been resolved. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Ability to provide helpful advice and guidance to customers
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical knowledge and experience
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous customer service experience
• Technical experience
Job Responsibilities
• Respond to customer inquiries and requests for assistance in a timely and professional manner
• Troubleshoot technical issues and provide solutions to customers
• Provide helpful advice and guidance to customers
• Follow up with customers to ensure their issues have been resolved
• Maintain customer records and update customer information in customer service software
• Monitor customer service metrics and report any issues or trends to management