Hr Resolution Specialist Jobs

We are honored to have been named a Star Tribune Top Workplace for a third year in a row! This year, Accra has been awarded the Culture Excellence Awards for Innovation and Work-Life Flexibility.

This award is a reflection of the incredible team we have here at Accra where each employee can bring their whole self to work. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.

• This position has the possibility to be 100% remote**

Accra Offers :

• HSA + FSA for full time employees
• Retirement Plan
• Health and Dental Insurance for full time employees
• Professional Development Opportunities. Brand new! In-house supervision provided for LSWs.
• Free Mental Health/Wellbeing Program
• Work/Life Flexibility
• Company Paid Disability & Life Insurance for full time employees
• Generous Paid Time Off options

About This Role:

The Human Resource Resolution Specialist will assist employees in the PCA Choice and 245D programs by resolving timesheet issues, managing pay rates and other payroll related support.

• Enter and update direct deposit information.
• Manage timesheet issues, including reviewing timesheets on hold and resolving paycheck issues.
• Enter and update payrate changes.
• Manage enhanced rate confirmation process.

About You:

• Have a valid driver’s license, clean driving record and reliable transportation to use for work driving purposes.
• Must pass a background study with the Minnesota Department of Human Services.
• Demonstrate creativity, critical thinking, and problem-solving skills
• Have effective communication techniques, and the ability to communicate challenging concepts both over the phone, and in electronic communication
• Understanding of Federal and State Employment Laws and Requirements such as DOL guidelines
• Demonstrate proficiency in the use of Microsoft Office tools, and possess excellent documentation skills
• Two-year degree or one (1) year of experience in a human resources field.
• Exposure to home health or human services is a plus
• Ability to adapt to rapid change and work effectively in a fast pace environment
• Demonstrate knowledge of the Human Resources Department and its essential functions

About this role:

• Assist Direct Support Professionals with questions related to ADP services
• Work closely with Human Resources Supervisors to provide support in other areas as needed
• Process Direct Deposit Information and order WiselyPay cards for urgent payroll needs, and serve as a backup for HR team
• Document each grievance into internal database, follow up as needed
• Process takeback requests from payroll and billing department as requested
• Collaborate and provide resolutions over the phone and via email for Direct Support Professionals with concerns and/or grievances
• Maintain Accra Job Board requests and assist clients and employees with creating profiles

To provide equal employment and advancement opportunities to all individuals, employment decisions at Accra will be based on merit, qualifications, and abilities. Accra does not discriminate in employment opportunities or practices based on race, color, creed, religion, sex, national origin, age, disability, veteran status, military service, union membership, marital status, familial status, sexual orientation, gender identity, status with regards to public assistance, genetic information or any other characteristic protected by law.

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