Ticket Resolution Specialist Jobs in Indiana , Employment

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference? We are looking for a Ticket Resolution Specialist to join our team and help us provide exceptional customer service. You will be responsible for resolving customer tickets in a timely and efficient manner, while ensuring customer satisfaction. If you have excellent problem-solving skills and a passion for customer service, this could be the perfect job for you!

Overview A Ticket Resolution Specialist is responsible for providing customer service and technical support to customers who have submitted tickets for assistance. They are responsible for resolving customer issues in a timely and efficient manner, as well as providing helpful advice and guidance to customers. Detailed Job Description The Ticket Resolution Specialist is responsible for responding to customer inquiries and requests for assistance in a timely and professional manner. They must be able to troubleshoot technical issues and provide solutions to customers. They must also be able to provide helpful advice and guidance to customers, as well as follow up with customers to ensure their issues have been resolved. Job Skills Required

• Excellent customer service and communication skills

• Ability to troubleshoot technical issues

• Ability to provide helpful advice and guidance to customers

• Ability to work independently and as part of a team

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Technical knowledge and experience

• Knowledge of customer service principles and practices

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Knowledge of troubleshooting techniques

• Knowledge of customer service software

Job Experience

• Previous customer service experience

• Technical experience

Job Responsibilities

• Respond to customer inquiries and requests for assistance in a timely and professional manner

• Troubleshoot technical issues and provide solutions to customers

• Provide helpful advice and guidance to customers

• Follow up with customers to ensure their issues have been resolved

• Maintain customer records and update customer information in customer service software

• Monitor customer service metrics and report any issues or trends to management