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Telephone Contact Center Jobs in Florida

Contact Center Agent Jobs
By Simpluris, Inc. At Oviedo, FL, United States
Excellent written and verbal communication skills
Contact center agent or other contact center experience is preferred
Experience We Need From You...
Answer inbound calls dealing with a variety of questions and issues on a diverse portfolio
Reply to inbound emails dealing with a variety of questions and issue on a diverse portfolio
Process escalations ensuring to collaborate with necessary parties to get the right response
Contact Center Representative Jobs
By Electriq Power At West Palm Beach, FL, United States
Proven experience in data entry and call center operations preferred
Stay updated on product knowledge, industry trends, and best practices in customer service.
High school diploma or GED additional education is a plus.
Proficiency in using CRM software and data entry tools.
Excellent communication skills, both verbal and written.
Strong attention to detail and accuracy in data entry.
Contact Center Trainer Jobs
By MSC Cruises At Fort Lauderdale, FL, United States
•Knowledge of principles, methods, and practices of adult education and training preferred.
•3+ years of experience in training and development preferred.
•Previous Contact Center/ Sales experience preferred.
•Must possess excellent interpersonal skills.
•Strong Verbal, and Written Communication Skills Required.
•Must possess effective facilitation and presentation skills.
Patient Services Coordinator - Contact Center
By OrthoCarolina At , Charlotte, 28209, Nc
This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.
Appointment scheduling and answering incoming calls from healthcare providers and patients.
Health, Dental, and Vision insurance
The PSC can perform any of the duties bellow:
Contact Center Associate - Entry Level
By Eye Health America At St Petersburg, FL, United States
Strong computer skills, preferably with Microsoft Excel, Word, and Outlook.
Answer incoming customer phone calls and take appropriate action for each call.
Make outbound calls to schedule, reschedule, or cancel appointments.
Maintain customer satisfaction by answering calls quickly and making outbound calls.
Demonstrate concern for patients’ problems. Present a friendly, caring manner to put patients at ease.
Input data into the company’s computer system to maintain an accurate log of each interaction.
Contact Center Trainer Jobs
By HomeSafe Alliance At Jacksonville, FL, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Manager Jobs
By Simpluris, Inc. At Orlando, FL, United States
Prepare Monthly Business Review for upper management
Manage operations to achieve executive objectives
Identify bottlenecks and offer solutions for improvement
Manage and train other contact center staff, such as supervisors and leads
Manage contact center supervisor and lead agents
Prepares contact center performance reports
Financial Services Consultant - Registered - Charlotte, Nc National Contact Center
By TIAA At , Charlotte, Nc $19.36 - $32.27 an hour
Banking, Call Center, Customer Service or Sales experience is desired.
Outlines participant options regarding TIAA products and services and explains choices using clear and simple explanations.
Answers participant questions by communicating TIAA financial plan details and providing further explanation when necessary.
Executes transactions and service requests on behalf of participant.
Maintains records of all participant interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
Refers participant to business partners when appropriate to retain and increase client assets.
Patient Services Coordinator - Contact Center
By OrthoCarolina At , Charlotte, Nc
This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.
Appointment scheduling and answering incoming calls from healthcare providers and patients.
Health, Dental, and Vision insurance
The PSC can perform any of the duties bellow:
Contact Center Associate - Entry Level
By Eye Health America At Sarasota, FL, United States
Answer incoming customer phone calls and take appropriate action for each call.
Make outbound calls to schedule, reschedule, or cancel appointments.
Maintain customer satisfaction by answering calls quickly and making outbound calls.
Demonstrate concern for patients’ problems. Present a friendly, caring manner to put patients at ease.
Input data into the company’s computer system to maintain an accurate log of each interaction.
Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.

Are you looking for a job that offers flexible hours, competitive pay, and the opportunity to make a difference? Look no further than a career in telephone contact center! Our team of friendly and knowledgeable customer service representatives are dedicated to providing the best service possible to our customers. We offer a variety of benefits, including competitive wages, paid time off, and a supportive work environment. If you're looking for a job that will challenge you and give you the opportunity to make a difference, then a career in telephone contact center is for you!

A Telephone Contact Center job involves providing customer service and support to customers over the phone. The job requires excellent communication and interpersonal skills, as well as the ability to remain calm and professional in difficult situations.

What is Telephone Contact Center Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to remain calm and professional in difficult situations
• Ability to multitask and handle multiple customer inquiries
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Telephone Contact Center Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of relevant computer applications

What is Telephone Contact Center Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant software and hardware

What is Telephone Contact Center Job Experience?

• Previous customer service experience
• Previous experience in a telephone contact center

What is Telephone Contact Center Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information to customers
• Follow up with customers to ensure their satisfaction
• Update customer records in the database
• Monitor customer feedback and provide feedback to management