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Telephone Contact Center Jobs in Missouri

Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141, Mo
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting
Telephone Operator Jobs
By Saint Luke's Health System At Kansas City, MO, United States
Answers inbound calls to the switchboard distributing the calls to the appropriate department or individual.
Responsible for calling medical professionals in a timely manner to respond to emergency needs.
Provides helpful information to internal and external callers. Maintains detailed documentation in the appropriate communication logs.
Monitors alerts and alarms and notifying appropriate departments or individuals when required.
Assists with mentoring and training of new employees.
The best place to get care. The best place to give care
Contact Center Quality Auditor
By HomeSafe Alliance At Greater Jefferson City Area, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Trainer Jobs
By HomeSafe Alliance At Greater Jefferson City Area, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Agent Jobs
By Hussmann At Bridgeton, MO, United States
Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary.
Handle follow up and escalation of service calls when applicable
During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.

Are you looking for a job that offers flexible hours, competitive pay, and the opportunity to make a difference? Look no further than a career in telephone contact center! Our team of friendly and knowledgeable customer service representatives are dedicated to providing the best service possible to our customers. We offer a variety of benefits, including competitive wages, paid time off, and a supportive work environment. If you're looking for a job that will challenge you and give you the opportunity to make a difference, then a career in telephone contact center is for you!

A Telephone Contact Center job involves providing customer service and support to customers over the phone. The job requires excellent communication and interpersonal skills, as well as the ability to remain calm and professional in difficult situations.

What is Telephone Contact Center Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to remain calm and professional in difficult situations
• Ability to multitask and handle multiple customer inquiries
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Telephone Contact Center Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of relevant computer applications

What is Telephone Contact Center Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant software and hardware

What is Telephone Contact Center Job Experience?

• Previous customer service experience
• Previous experience in a telephone contact center

What is Telephone Contact Center Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information to customers
• Follow up with customers to ensure their satisfaction
• Update customer records in the database
• Monitor customer feedback and provide feedback to management