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Telephone Contact Center Jobs in Arizona

Contact Center Associate Jobs
By Harbor Freight Tools At Arizona, United States
Successfully manages frustration and anxiety in high-stress situations
Strives to deliver an exceptional customer experience every time
Customer Service, Retail, or Hospitality experience preferred
Intermediate computer skills, including MS Office (Excel, Word) required
Deliver friendly and helpful service
Actively listen and express empathy
Staff Vp, Contact Center
By Blue Cross Blue Shield of Arizona At Phoenix, AZ, United States
Forecast volume changes and requirements using a workforce management model
Oversee day-to-day departmental administration by coaching and motivating managerial staff and departmental personnel to make maximum use of experience and skills
Resource and project management skills
Strong leadership and internal stakeholder management skills and the proven ability to drive organizational change
Management skills in an operationally changing environment, with drive for results and success based on planned
Resource management skills with the ability to develop an enthusiastic and positive work climate

Are you looking for a job that offers flexible hours, competitive pay, and the opportunity to make a difference? Look no further than a career in telephone contact center! Our team of friendly and knowledgeable customer service representatives are dedicated to providing the best service possible to our customers. We offer a variety of benefits, including competitive wages, paid time off, and a supportive work environment. If you're looking for a job that will challenge you and give you the opportunity to make a difference, then a career in telephone contact center is for you!

A Telephone Contact Center job involves providing customer service and support to customers over the phone. The job requires excellent communication and interpersonal skills, as well as the ability to remain calm and professional in difficult situations.

What is Telephone Contact Center Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to remain calm and professional in difficult situations
• Ability to multitask and handle multiple customer inquiries
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Telephone Contact Center Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of relevant computer applications

What is Telephone Contact Center Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant software and hardware

What is Telephone Contact Center Job Experience?

• Previous customer service experience
• Previous experience in a telephone contact center

What is Telephone Contact Center Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information to customers
• Follow up with customers to ensure their satisfaction
• Update customer records in the database
• Monitor customer feedback and provide feedback to management