Technical Support Analyst – Us Remote Jobs in New York

Experience/know-how of Apple products is mandatory

Remote work & location independence

Fluency in English is essential

You must be living in the US for a minimum of 1 year

Has any iOS device with the latest iOS version

Apple user - Your email address must be associated with an Apple ID

Manages and maintains system documentation related to system requirements, change requests, etc.

Responsible for the management of data dictionaries, data flow diagrams, etc. for all products and

Gathers, defines, and drives business requirements development

Ability to analyze quantitative and qualitative education data preferably utilizing SQL

Excellent organizational, oral presentation and written communication skills; including the ability to

Collaborates with system developers, clients, and user focus groups to ensure strong communication

Documenting and reporting - helping to create knowledge content and internal processes

3+ years' experience in Product Support for external customers

Experience at a SaaS company preferred

Experience working on smaller teams with multiple, competing priorities

Experience with Salesforce and JIRA

Fielding inbound contacts for escalations via phone and email

Experience with project management tools such as Jira, and Asana.

Assist in managing and maintaining project management tools and processes.

Collaborating with developers and technical team members to capture technical requirements

Effectively communicate technical requirements, project goals, and objectives to both technical and non-technical stakeholders.

1-2 years of experience in project coordination, with experience in software development projects preferred.

Strong technical knowledge of software development methodologies, such as Agile and Waterfall.

Experience using JIRA and Confluence for project and knowledge management

Self-motivated and self-directed, creative and flexible, with excellent time management and organizational skills

Good skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE:

Monitor and manage data quality

2+ years of relevant experience with:

Experience using JIRA and Confluence for project and knowledge management

Self-motivated and self-directed, creative and flexible, with excellent time management and organizational skills

Good skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE:

Monitor and manage data quality

2+ years of relevant experience with: